Forum Discussion

EyeOn's avatar
EyeOn
New Contributor
5 years ago

Cannot register using Internet Explorer 11

Hi Everyone,   Invitees of my webinar complain that they cannot register if they use Internet Explorer 11. Registration page is "loading" endlessly. For other browsers (e.g. Edge, Chrome, etc.) it ...
  • AshC's avatar
    AshC
    4 years ago

    I'm sorry we have no remaining support for Internet Explorer web browsers.  There may be odd behavior if IE is used for scheduling, registering, or joining webinars that we cannot predict due to lack of testing and support from Microsoft.  The browser MS continues to update will be Edge for Windows (this is based upon a Chrome framework and is free to download). 

     

     

     

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Hi EyeOn,

While most newer systems will have moved to Microsoft Edge instead of Explorer, they should both be compatible. 

 

Are you using a regular GoToWebinar registration link to promote the event?

 

Are you able to reproduce the same behavior on your own Internet Explorer browser?  What is seen when the registration page is reached?

  • EyeOn's avatar
    EyeOn
    New Contributor
    5 years ago

    AshC ,

     

    Thanks for your reply.

     

    Yes, the issue appears using a regular GoToWebinar registration link. Yes, I've checked it with several different laptops: the issue persists while using Internet Explorer 11, however the same link works normally with other browsers. The page is just loading endlessly as shown on the attached picture.

     

    • GlennD's avatar
      GlennD
      GoTo Manager
      5 years ago

      Hi,

       

      I just tested a regular webinar registration link with IE 11 (v11.1016.18362.0), on Windows 10 and was able to register successfully. The issue may be related to a security setting in IE11, are you using Windows 10 or an older version?

       

      With Microsoft announcing that they will stop support IE11 next year support will begin to be phased out and users should start to about Edge or another web browser.

       

      • EyeOn's avatar
        EyeOn
        New Contributor
        5 years ago

        Unfortunately, there are numerous companies that use IE 11 as their default browser and their security policy doesn't allow employees to use any other browser or even update it to a newer version. I personally was testing it with Windows 10, but I know for sure that some companies are still using Windows 8.1 and other OS's. Just switching browser and/or OS is not a solution in this case.