Audio issues for attendee - both VoIP and phone
An attendee at our webinar today had no audio both on VoiP and phone. For the phone, it wasn't accepting his access code. His email to us after the webinar is below. Any thoughts? All other attendees...
Here are four common solutions I encounter often:
# sign before and after the PIN.
Have the Attendee go into the GoTo Control Panel, select No Audio, then reselect Computer Audio or Phone Audio.
When someone joins the GoToWebinar, they might miss the small pop-up window that asks their audio preference. This window sometimes gets pushed behind other windows, and until you click in that window, the Attendee will have no sound.
Rebooting the computer just before joining a GoToWebinar is usually the best preventative for audio issues. Also reboot it again after the GoToWebinar before using Teams, Zoom or any other virtual platform is advised.
