Forum Discussion

AnnMarieS's avatar
AnnMarieS
Active Contributor
4 months ago

Attendees Not Able to Access Webinar - Spinning Circle in Browser

Is anyone else having this issue? Over the last month or so, our customer service lines have exploded with registrants unable to access our webinars. When they try, the get a blue spinning circle in ...
AnnMarieS1's avatar
AnnMarieS1
Visitor

Hi KateG!

 

Thanks for your response. 

 

  • Not recorded - they were live
  • It has been several webinars
  • Here are some of the Webinar IDs that I know were affected: 
    • 757-342-763
    • 374-159-995
    • 383-412-603
KateG's avatar
KateG
GoTo Moderator
4 months ago

Hi AnnMarieS1, 

 

Thanks for getting back to me.  The connection would be coming at the attendee level for a live webinar. Have you noticed any similarities with how the users are connecting?  

 

Your attendees should confirm they meet the system requirements and that the firewall is set to allow us through.  Also, they should try switching off your VPN if applicable. 

 

They can also review the troubleshoots here: Why isn't the download working?