Forum Discussion

JordanR's avatar
JordanR
Active Contributor
5 months ago

Attendee registration error: "Please Come Back Later" - "We're having an issue with our services at

I created a webinar yesterday, which we are planning to hold first thing Monday morning at 8 AM EDT. The link was shared out with ~800 internal employees via Outlook calendar invitation, same as we a...
  • JordanR's avatar
    JordanR
    5 months ago

    Thanks Glenn - in the meantime since I posted this, I also figured out how to contact support and spoke to a support agent. It looks like it may be a firewall issue for some employees - we are investigating that now...

GlennD's avatar
GlennD
GoTo Manager

Hi JordanR,

 

I looked up your account and tested the registration link and was able to open it. I also checked with support and do not see any reports of GoTo Webinar service issues yesterday. Is it possible to have some of these registrants try again using a different web browser and even a different network connection, like their mobile phone? 

 

JordanR's avatar
JordanR
Active Contributor
5 months ago

Thanks Glenn - in the meantime since I posted this, I also figured out how to contact support and spoke to a support agent. It looks like it may be a firewall issue for some employees - we are investigating that now...