Forum Discussion

JordanR's avatar
JordanR
Active Contributor
5 months ago

Attendee registration error: "Please Come Back Later" - "We're having an issue with our services at

I created a webinar yesterday, which we are planning to hold first thing Monday morning at 8 AM EDT. The link was shared out with ~800 internal employees via Outlook calendar invitation, same as we a...
  • JordanR's avatar
    JordanR
    5 months ago

    Thanks Glenn - in the meantime since I posted this, I also figured out how to contact support and spoke to a support agent. It looks like it may be a firewall issue for some employees - we are investigating that now...

GlennD's avatar
GlennD
GoTo Manager
5 months ago

Hi JordanR,

 

I looked up your account and tested the registration link and was able to open it. I also checked with support and do not see any reports of GoTo Webinar service issues yesterday. Is it possible to have some of these registrants try again using a different web browser and even a different network connection, like their mobile phone? 

 

  • JordanR's avatar
    JordanR
    Active Contributor
    5 months ago

    Thanks Glenn - in the meantime since I posted this, I also figured out how to contact support and spoke to a support agent. It looks like it may be a firewall issue for some employees - we are investigating that now...

  • Andrika's avatar
    Andrika
    New Contributor
    5 months ago

    I am having the same issue. Please can someone get back to me on how to assist the delegates still wishing to register for my webinar -  https://attendee.gotowebinar.com/register/8767624907569079125  

     

    I am in South Africa and our webinar is for tomorrow morning so the soonest feedback would be most appreciated. 

     

    Thanks, 

    Andrika

     

    (image of the error below)

     

     

    • GlennD's avatar
      GlennD
      GoTo Manager
      5 months ago

      Hi Andrika, welcome to the community.

       

      How many registrants are reporting this issue? Is this a company webinar where all the registrants are employees or a public webinar? The registration link opens for me without issue, so more details would be helpful.

       

      • Andrika's avatar
        Andrika
        New Contributor
        5 months ago

        Hi Glenn, 

         

        Several could not register. All registrants are from one company. I could also register without a problem. So I am not sure what the problem could be.