Forum Discussion

Jo8's avatar
Jo8
New Member
3 months ago

adding products to my account

Hi,

 

I have a GoTo account and have logged in to arrange a webinar but it says 'You currently don’t have any products.'
Does anyone know how I add products please? 

I cant see how to do this in the options available to me - I can only edit my personal details or request developer tools.
I cant mention of 'products' in the FAQs

 

Background : usually I would use my organisation's account so I'm comfortable scheduling webinars etc, but my organisation instructs me to use my own GoTo account  (as opposed to the organisation one) for webinars within a couple of weeks.  Which is what I'm trying to do now.

Many thanks in advance if anyone can help.

  • KateG's avatar
    KateG
    GoTo Moderator
    3 months ago

    Hi Jo8 ,

     

    Welcome to the Community, 

     

    I checked and you do have access to GTW so you should see it when logging in to myacccount.goto.com with your account information.  

     

    It could be a technical issue, can you try logging out and in again, also try incognito mode or another browser? Let me know if you are still experiencing issues. Thanks.