Forum Discussion

MollsFar's avatar
MollsFar
New Contributor
4 months ago

A New Limit On The Number of Session

Today I tried to create a new webinar that will run 4 days a week, 2 sessions a day for the next 3 months.  I received an error after I had already created the Tuesday & Wednesday sessions & was tryi...
  • GlennD's avatar
    GlennD
    4 months ago

    Hi MollsFar, welcome to the community.

     

    That limit of 50 sessions per series of webinars has always existed, but it is a rolling limit. Once you host a webinar you can add another session to the series. Since you are hosting 2 sessions a day 4 days a week, you could add 8 new sessions each Friday for as long as needed.

     

GlennD's avatar
GlennD
GoTo Manager

Hi MollsFar, welcome to the community.

 

That limit of 50 sessions per series of webinars has always existed, but it is a rolling limit. Once you host a webinar you can add another session to the series. Since you are hosting 2 sessions a day 4 days a week, you could add 8 new sessions each Friday for as long as needed.

 

MollsFar's avatar
MollsFar
New Contributor
4 months ago

It would be fantastic if your support reps knew how to explain that because that is an important distinction.  I would have taken that answer & been OK with it.  I was told on the phone & in email that there was a limit of 50 sessions per series.  NOT rolling.  Here is the email I was sent:

 

I was happy to assist you today. I am writing in reference to the case 20614052 ,
Thank you for contacting us today.
In this case, please note that for webinar series, we only have the option to allow up to 50 sessions per series. For more detailed information, you can refer to the following knowledge article: https://support.goto.com/webinar/help/how-do-i-schedule-a-webinar

  • GlennD's avatar
    GlennD
    GoTo Manager
    4 months ago

    MollsFar I apologize for that and will share this feedback with the Support team.