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Swegnson's avatar
Swegnson
New Contributor
5 years ago

Unable to install Go-to-Meeting app on Windows 10 laptop

I have a desktop and a laptop, both running Windows 10. I had no problem installing the desktop app on the Desktop machine, but it fails when I try to install on the Laptop. After a very long time (nearly an hour) I get the message "Care: Sorry! Opener has stopped. We cannot create a folder for the Opener on your computer. This is due to lack of disk space or permissions."  I have 127 GB free.  How can I check the permissions?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Swegnson  On the problem laptop, try to save the GoTo files first.  Once the download is complete, either 'unblock' the GoTo opener from within the preferences there, or right-click to 'run as admin' instead. 

    • Swegnson's avatar
      Swegnson
      New Contributor
      5 years ago

      I had downloaded the GTM installer and ran it from the Downloads folder. I just tried again as you suggested using  'run as admin'. It  seems to be in the same "loop", running and running with no result, though it hasn't timed out yet. I'm not sure what you mean by  'unblock' the GoTo opener?

      • Swegnson's avatar
        Swegnson
        New Contributor
        5 years ago
        It finally stopped, with the same error message.