Transcoder failed to initialize error when attempting to convert a recording to MP4, and attempting to convert o WMV nothing happens and convering terminates on its own quarter of the way done. Some resolutions I have seen were to uninstall GTM in general, did it, didn't work.Others have suggested AsfTools, installed it, ran it, didn't work. This is delaying my work. ANY HELP PLEASE!

MT_TAEC Thanks for following up here. We have the ticket prioritized and hope to have an updates soon.

Transcoder failed to initialize error when attempting to convert a recording

MT_TAEC
New Contributor
5 years ago
I spoke with GTM support and they indicated this is a known issue and there is no ETA for a resolution. They directed me to change file extension or utilize cloud recording as a band-aide until this is resolved.
- AshC
  Retired GoTo Contributor
  5 years ago
  MT_TAEC Thanks for following up here. We have the ticket prioritized and hope to have an updates soon.
- srath
  New Contributor
  5 years ago
  I am unable to convert the recording! I select and click convert. It says "Transcoder failed to initialise". wmv is available but it is low quality. I need the mp4
  - Hilary Lustig
    Active Contributor
    5 years ago
    I am also getting the Transcoder failed to initialize error message - has anyone replied to you?
AshC
Retired GoTo Contributor
5 years ago
Hi,

I'm sorry about the transcoding errors there.

Can you please clarify the size of the original file, length of the original broadcast, and if the same problem occurs with a new test meeting?
joannewon
Active Contributor
5 years ago
Hi there! I'm also interested in a solution as i've run into this issue yesterday and today.