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MT_TAEC's avatar
MT_TAEC
New Contributor
5 years ago

Transcoder failed to initialize error when attempting to convert a recording

Transcoder failed to initialize error when attempting to convert a recording to MP4, and attempting to convert o WMV nothing happens and convering terminates on its own quarter of the way done.   ...
  • AshC's avatar
    AshC
    5 years ago

    MT_TAEC Thanks for following up here.  We have the ticket prioritized and hope to have an updates soon.

MT_TAEC's avatar
MT_TAEC
New Contributor

I spoke with GTM support and they indicated this is a known issue and there is no ETA for a resolution. They directed me to change file extension or utilize cloud recording as a band-aide until this is resolved.

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

MT_TAEC Thanks for following up here.  We have the ticket prioritized and hope to have an updates soon.