Forum Discussion

jarancio's avatar
jarancio
Active Contributor
10 months ago

Softphone dialing URL for external applications

I’m most interested in a URL dialing string for making calls from GoTo.   Examples of these values from other systems are:   rcapp://r/call?number=[PhoneNumber]   (Ring Central) callto:[PhoneNum...
  • KateG's avatar
    KateG
    10 months ago

     

    jarancio 

    The feedback I got is that it seems like a bad configuration. The devices tab in the Admin Portal needs to have the device with you assigned to it. Once this is done you will be able to select the desk phone in the line selector of the Desktop app and this will trigger calls ringing the desk phone.
KateG's avatar
KateG
GoTo Moderator

jarancio Got it. Apologies again for the confusion. I'm checking with the team to see if they have some suggestions. 

KateG's avatar
KateG
GoTo Moderator
10 months ago

 

jarancio 

The feedback I got is that it seems like a bad configuration. The devices tab in the Admin Portal needs to have the device with you assigned to it. Once this is done you will be able to select the desk phone in the line selector of the Desktop app and this will trigger calls ringing the desk phone.
  • jarancio's avatar
    jarancio
    Active Contributor
    10 months ago

    Adjusting the device in the extensions works.


    It took me a while (and a call to support) to find the pick list in the interface.  It was not obvious at first.  Found it, and works well.  Thanks.  We can close this inquiry.