Forum Discussion

MBraun's avatar
MBraun
Active Contributor
2 years ago

Ring group change to Call Queue

Any way to merge a Ring Group into a Call Queue without having to rebuild everything.

Question
  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

     MBraun, welcome to the community.

     

    There is currently no automated way of doing this that I am aware of. I believe you would need to:

    1. Create a call queue
    2. Set it to Ring All Avail Agents
    3. Log in the same users as in the RG
    4. Point the dial plan to the queue instead of the RG node

    If you would like to provide some more details about your current setup and what you are wanting to achieve with this change I am sure it will be valuable feedback for the team.

     

    • MBraun's avatar
      MBraun
      Active Contributor
      2 years ago

      Thank you, 

       

      So quite new with GoTo in general but the way things were set up previously is having ring groups for sections like IT, reception, Merchandise support etc... now with the roll out of the contact center and monitor features within the call queues, they are wanting to set up within the contact center but needing to convert ring groups to call queues in order to meet this expectation. Just trying to think smarter not harder.