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Robbert2024's avatar
Robbert2024
New Contributor
7 months ago

GoTo Connect Voicemail-To-Email Delivery Problems With Office365

Hello,   We use GoTo Connect for voicemail to e-mail. Last Thursday we stopped receiving e-mails with voice messages attached. We checked GoTo and calls were registered as coming in, but no e-mails...
KateG's avatar
KateG
GoTo Moderator
7 months ago

Hi Robbert2024 Welcome to the GoTo Community. 

 

We took a look at your email and found the email  address keeps going to our bounce suppression list because of error responses from their mail server.

 

The suggestion is to have someone from your IT side take a look because manual action is needed on your side to allow our sender domain or IPs. 

 

Hope this helps!