Forum Discussion

OCC_Dave's avatar
OCC_Dave
New Contributor
5 months ago

Getting SMS Compliance approved

Our SMS Compliance keeps getting rejected.  The status comes back "Update required", and hovering over the message says: "Your website doesn't have a compliant privacy policy. Update your website before resubmit your campaign."

We have triple checked our website and we believe we are compliant.  And we have resubmitted this twice now.  Why can't we just be told exactly what is incorrect.  All seems very subjective, with really bad feed back from whoever is in charge of 'approving' this.

I worry it really is something else about our Campaign that is incorrect and we are being pointed in the wrong direction.  Is there anyway to get better support for this?

  • GlennD's avatar
    GlennD
    5 months ago

    Hi OCC_Dave,

     

    You should be receiving an email from our team with some more details about why the Registry took issue with your Privacy Policy. For anyone who may experience the same issue: Sharing that a customer opted in for SMS messages with a third party is prohibited, so you need to specifically state that you do not do this in your Privacy Policy. 

      

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 months ago

    Hi OCC_Dave,

     

    You should be receiving an email from our team with some more details about why the Registry took issue with your Privacy Policy. For anyone who may experience the same issue: Sharing that a customer opted in for SMS messages with a third party is prohibited, so you need to specifically state that you do not do this in your Privacy Policy. 

      

    • OCC_Dave's avatar
      OCC_Dave
      New Contributor
      5 months ago

      Hi GlennD ,

      Yes, I just received the email.  We will review this additional information and also again review our privacy policies.

      Thanks for getting this information sent over to me.  I'm hopeful that this will assist us in getting this resolved.

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 months ago

    Hi OCC_Dave, welcome to the community.

     

    Sorry for the frustration. I am checking to see if any other customers had their registration rejected and what the solution was.