Forum Discussion

mkeaton's avatar
mkeaton
Frequent Contributor
12 months ago

Contact Center Hold Music

Hello! I'm not sure if this is intended or I'm not looking in the correct place..   I have updated our phone system to Holiday tunes.. however the Contact Center hold music hasn't changed. Is the C...
  • GlennD's avatar
    GlennD
    12 months ago

    Hi mkeaton,

     

    Each queue has the ability to have custom hold music, the setting is located on the queue settings page for each queue. To make a queue use the new default music you have selected you can turn off this setting or select the new music (per queue).

     

     

     

GlennD's avatar
GlennD
GoTo Manager
12 months ago

Hi mkeaton,

 

Each queue has the ability to have custom hold music, the setting is located on the queue settings page for each queue. To make a queue use the new default music you have selected you can turn off this setting or select the new music (per queue).

 

 

 

  • mkeaton's avatar
    mkeaton
    Frequent Contributor
    12 months ago

    Thank you GlennD !! I have an open support ticket for this (they were unable to locate this for me on the call). Also when searching the support pages this didn't come up, might be something to add?

     

    Anyway thank you!!

    • GlennD's avatar
      GlennD
      GoTo Manager
      12 months ago

      You're very welcome. I apologize for it not being documented very well yet, we will get that corrected.