Forum Discussion

RickHamell's avatar
RickHamell
Active Contributor
2 years ago

Closed Caption Telephones

Has anyone successfully used a Closed Caption telephone with Go To Connect? 

 

We are a senior living community. All of our Staff phones are VOIP phones, while all of our residents use analog phones routed through GrandStream analog gateways.

 

There is a huge desire among residents to have closed caption phones for those that are hard of hearing. 

 

The CapTel 2400i appears to be an VOIP phone, while the CapTel 840 is an analog only phone. Does Go To Connect pass through the Closed Captioning services on these phones or even a different model? 

  • GlennD's avatar
    GlennD
    2 years ago

    RickHamell It is possible: GoTo Connect can be used with captioned telephones available through state relay services. These phones require an analog connection, which GoTo Connect can provide via an analog telephone adaptor ATA. 

     

    Potentially, your existing Grandstream Internet Gateways may work as an ATA already, but I am still trying to find if anyone on our side has experience with them. If they are not compatible it looks like you would need to purchase ATAs.

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi RickHamell, welcome to the community.

     

    I am checking with our team to see if anyone has any experience with Closed Captioning for telephones. I should have more info for you tomorrow.

     

    • RickHamell's avatar
      RickHamell
      Active Contributor
      2 years ago

      Thanks GlennD ,  this is pretty big deal for us as it will literally decide if we stay with Go To Connect going forward. 

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        RickHamell It is possible: GoTo Connect can be used with captioned telephones available through state relay services. These phones require an analog connection, which GoTo Connect can provide via an analog telephone adaptor ATA. 

         

        Potentially, your existing Grandstream Internet Gateways may work as an ATA already, but I am still trying to find if anyone on our side has experience with them. If they are not compatible it looks like you would need to purchase ATAs.