Forum Discussion

lalai's avatar
lalai
New Member
8 months ago

Can't answer calls

I am not able to answer calls on my GoTo app. I can receive calls but I can't click the answer button. I had this issue before and was able to fix it by changing my extension but when I tried it again today, it won't work anymore.

 

 
 
 
 

 

  • KateG's avatar
    KateG
    GoTo Moderator

    Hi lalai welcome to the GoTo Community and I apologize for the delay in response. There a few things to check: 

     

    • Does the extension listed on the bottom left-hand side of the screen reflect the correct extension? 
    • Have you tried uninstalling and reinstalling the app?
    •  Does the phone have a strong mobile data connection and wifi?