Call reports have a new look message
When accessing Call Reports I'm getting the message: Call reports have a new look This new call reports page has more KPIs, robust filters, and extra features for calls on your account. The ...
Forum Discussion
Warren5,
In the same boat and I find it very concerning that a company of this size would force this deployment on users when it doesn't work correctly and per my discussion with support just now, has NO documentation to go with it. I manage several Gotoconnect accounts that use call recordings on a daily basis and this is a major issue. But you can get back to the old call reports using this link.
Make sure you are logged in to the PBX portal so that it uses your regular credentials.
GotoConnect admins, maybe try vetting your product upgrades before you force it on all of your users. This move is amateurish, your project managers should know better.
PSHinSD sorry to hear about your experience. I'd like to share your feedback with the team.
Can you tell me what doesn't work correctly in the call reports?
Call recordings, its how I found the link to the old call reports.
Phone support agent had no clue. Can you tell me how to duplicate the old reports using the new interface? UI documentation?
PSHinSD have you reviewed this document on call reports?
This looks like instructions for the old UI for reporting, can you confirm?
