Forum Discussion

emcbride-dore's avatar
emcbride-dore
New Member
4 months ago

Audio cue for when a customer ends a call or gets disconnected

With GoTo Connect, there is an audible audio cue when I click the end call button, but when a customer ends the call or disconnects the call, it does not play any sound. I would think it would be more important to have the sound play when the customer ends or disconnects prematurely versus only having it make a sound for when I am ending a call.

Thanks, that is all!

Voice Features
    • KateG's avatar
      KateG
      GoTo Moderator
      4 months ago

      Hi emcbride-dore Welcome to the GoTo Community, 

       

      This is currently a known issue so I moved it over to the discussion section. It should be fixed in the upcoming weeks. We will let the community know when the fix is live. 


      Thanks