Forum Discussion

Bcshay's avatar
Bcshay
Active Contributor
10 years ago

User & Customer Portal FLAT DESIGN

Email notifications from the Service Desk have the flat design why not update the UI(s) for the User and Customer Portal to also be Flat design? GoToMeeting has it as well for the web app and desktop app. The UX is largely driven by the UI and that's what makes a product pleasant and exiting use. 
idea
  • jason1111's avatar
    jason1111
    Active Contributor
    10 years ago
    Agreed, having to scroll when previously it was all within one page isn't so good. Hopefully this will be addressed as it's still beta I guess.
  • troglotech's avatar
    troglotech
    Active Contributor
    10 years ago
    Non compact spacing just wastes scarce screen real estate and reduces context content. Content trumps white space.
  • jason1111's avatar
    jason1111
    Active Contributor
    10 years ago
    Like the look but prefer the compact spacing between incidents on the dashboard in the current version.

    Love the ability to customise the columns on the incident dashboard but since I can't have this active without the new look and large spacing I have to do without it.
  • jason1111's avatar
    jason1111
    Active Contributor
    10 years ago
    Ok I discovered that it's actually the 'Customize the columns visible in the incident dashboard' that messes up the incident dashboard. If that and new look is enabled it's ok, but if new look is disabled the incident board has spacing / cell padding issues.  See example:

  • jason1111's avatar
    jason1111
    Active Contributor
    10 years ago
    Arrgeh I switched the new look on to see what it was like. I didn't like the line spacing between incidents, I prever the compact view so switched it back off again but the line spacing in the incident dashboard has not reverted back and is in fact corrupt. 

    How can I completely revert back to legacy view?
  • Bcshay's avatar
    Bcshay
    Active Contributor
    10 years ago
    Luke, you just made my morning. It looks so nice I can't stop looking at it!!! FRESH
  • Luke Grimstrup's avatar
    Luke Grimstrup
    Retired GoTo Contributor
    10 years ago
    Hey Brenden,

    Similar to GoToMeeting, GoToAssist is also moving to the new style. For Service Desk you can go to Configure > Account-Wide Settings > Labs, and opt to try out the new look. We're still actively working on it and releasing updates regularly.

    Feel free to turn it on and let us know what you think :)