User & Customer Portal FLAT DESIGN

Hey Brenden,

Similar to GoToMeeting, GoToAssist is also moving to the new style. For Service Desk you can go to Configure > Account-Wide Settings > Labs, and opt to try out the new look. We're still actively working on it and releasing updates regularly.

Feel free to turn it on and let us know what you think :)

Luke, you just made my morning. It looks so nice I can't stop looking at it!!! FRESH

Arrgeh I switched the new look on to see what it was like. I didn't like the line spacing between incidents, I prever the compact view so switched it back off again but the line spacing in the incident dashboard has not reverted back and is in fact corrupt. 

How can I completely revert back to legacy view?

Ok I discovered that it's actually the 'Customize the columns visible in the incident dashboard' that messes up the incident dashboard. If that and new look is enabled it's ok, but if new look is disabled the incident board has spacing / cell padding issues.  See example:

Like the look but prefer the compact spacing between incidents on the dashboard in the current version.

Love the ability to customise the columns on the incident dashboard but since I can't have this active without the new look and large spacing I have to do without it.

Non compact spacing just wastes scarce screen real estate and reduces context content. Content trumps white space.

Are you as old as you look.

Much older glasshoppa.

Agreed, having to scroll when previously it was all within one page isn't so good. Hopefully this will be addressed as it's still beta I guess.

Actually just tested the view side by side. I have used closed tickets as an example since I have more on the screen in this view but it's the same on open tickets as well.  

On my 24" monitor, you get 12 visible tickets with the new layout vs 26 in current view. That's quite a lot. 

Take a look (click to enlarge)