Provide Live Chat in Customer Portal (Service Desk)
Hi,
I am very pleased to announce that we are integrating Vivocha with GoToAssist Service Desk!
While your Customer Portal gives your customers the ability to help themselves by browsing knowledge articles you've published or submit an incident about their issue, sometimes they are short on patience.
With our new beta integration with Vivocha, your customers can instantly start chatting with you through the Customer Portal (or any of your other websites via an embeddable piece of JavaScript).
The beta integration will be offered free to GoToAssist Service Desk customers until the end of June. At that point, how successful the integration is will determine whether it stays or goes.
For set up instructions please see this Support article: http://support.citrixonline.com/en_US...
So give it a try today and let us know what you think.
I am very pleased to announce that we are integrating Vivocha with GoToAssist Service Desk!
While your Customer Portal gives your customers the ability to help themselves by browsing knowledge articles you've published or submit an incident about their issue, sometimes they are short on patience.
With our new beta integration with Vivocha, your customers can instantly start chatting with you through the Customer Portal (or any of your other websites via an embeddable piece of JavaScript).
The beta integration will be offered free to GoToAssist Service Desk customers until the end of June. At that point, how successful the integration is will determine whether it stays or goes.
For set up instructions please see this Support article: http://support.citrixonline.com/en_US...
So give it a try today and let us know what you think.
