Forum Discussion

Nick111's avatar
Nick111
New Contributor
8 years ago

Is it possible to run a global report that only shows incidents from selected services?

I'm trying to run a Global Report in GoToAssist Service Desk which only returns incidents from two services. There doesn't seem to be a filter for the service when running a report at the Global Level, can someone please confirm if it's possible?
Question
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago
    Hi Nick,
    Sorry for any confusion there.  With GoToAssist Service Desk, you will want to get to Configure > Services, then click on the Feedback tab.  If you want to enable or disable feedback surveys for individual service portals, you may do so there.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago
    Hi Nick,
    Looks like we were able to reply to your request via email, but let us know if you need anything further!

    (Answer: There isn't a 'service' filter, but files can be exported and then sorted by service thereafter)

  • Nick111's avatar
    Nick111
    New Contributor
    8 years ago
    Thanks! That's a shame as we were hoping to combine incidents from two services in a single view within GTA rather than having to export the data. It would be a good filter addition to the global reports for the future.

    Kind regards,

    Nick