Forum Discussion

Robin Tuckerman's avatar
Robin Tuckerman
New Contributor
7 years ago

Incident Dashboard - Customizing Columns by Incident Occurred

We have an Incident report which we view in the Dashboard mode and it has always sorted by Incident Occurred at date (newest to oldest).  With a recent product update it's changed and you can 'customize your columns' but the one option we want which is to sort by Incident Occurred at is NOT available to select - why is this one missing? It means the dashboard report can only now be  ordered by some other arbitary date like Due Date, Created or Last Updated which won't present them in the order that we want. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Hi Robin Tuckerman ,

    What can happen sometimes is, those customized dashboard settings can be lost when cookies are cleared.  Have you tried clicking on the Gear icon in the dashboard to add Create Date as an option again?

    • Robin Tuckerman's avatar
      Robin Tuckerman
      New Contributor
      7 years ago

       

       

       

       

       

       

       

       

       

       

       

       

      "Created" date is already an option I can access but the one I really want is date "Occurred" which is not listed as an option.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        7 years ago

        Robin Tuckerman There should be a Gear icon where you can still create custom fields for your Dashboard.  If this is not there, it may also be turned off on the account:  Configure > Account Wide Settings > Labs:  Customize