Forum Discussion

Erik111's avatar
Erik111
New Member
11 years ago

Global Message to alert all clients on system issue or maintenance.

Ability to post or send Global Messages to the client portal rather than each client individually. I spoke to tech support and they advised to post the idea here. This would be useful for disaster recovery if user's are cut off from their email and we need to make periodic updates to all of them. Currently you would have to do each company individually.
idea
  • Arthur Abrantes's avatar
    Arthur Abrantes
    New Member
    10 years ago
    Any updates on this issue?

    There really is a valid need - from a service desk admin perspective - to push out notifications about system downtime / maintenance through the application - to all customers.

    The workaround is not sufficient. 
    Customers may not be logged in the support portal all the time / or frequent enough to see the 'message'.

    What we need is are two options -  to notify all customers or selected customers when a message gets posted or notify the customers about the actual message.

    Thanks!
  • Bcshay's avatar
    Bcshay
    Active Contributor
    11 years ago
    There also needs to be a date range for message expiration so they are automatically removed from Messages upon their ending date; unless they're set to never expire.
  • Luke Grimstrup's avatar
    Luke Grimstrup
    Retired GoTo Contributor
    11 years ago
    Hi Erik,

    Thanks for the feedback. I totally agree, having something like that would be great help for communicating key messages to your customers before they log incidents. This is a feature request we're currently tracking, and I've added a +1 against it.

    As a workaround, you could go to Configure > Customer Portal > Default Settings, and set the Customer Portal Default to be Messages, and use Messages as your mechanism to broadcast system issues or maintenance.

    Luke