Forum Discussion

Erik111's avatar
Erik111
New Member
11 years ago

Global Message to alert all clients on system issue or maintenance.

Ability to post or send Global Messages to the client portal rather than each client individually. I spoke to tech support and they advised to post the idea here. This would be useful for disaster rec...
idea
Luke Grimstrup's avatar
Luke Grimstrup
Retired GoTo Contributor
11 years ago
Hi Erik,

Thanks for the feedback. I totally agree, having something like that would be great help for communicating key messages to your customers before they log incidents. This is a feature request we're currently tracking, and I've added a +1 against it.

As a workaround, you could go to Configure > Customer Portal > Default Settings, and set the Customer Portal Default to be Messages, and use Messages as your mechanism to broadcast system issues or maintenance.

Luke