After the forced password resets last week, a couple people in our organization were getting the following message:
Turns out to be something related (at least from what I can tell), to the "I trust this device. Keep me logged in." checkbox when first opening up the client. Had to go into options, delete all stored login credentials, then uncheck the box for trusting the device, for these users to be able to use the program again.
Same issue, the provided "solution" is not doing anything to help. They should not have this marked as solved because it is not.
We are having the same issue across some of our users. Ever since the new password implementation users are being logged out of the app and website every 10 minutes or so, sometimes even during a remote connection. We have tried reinstalls, clearing cache etc....
Can we please have a fix for this rather than having to call support?
Thank you
HappyHippo Can you please try the following:
If this doesn't do the trick, you should contact customer support directly.
The solution does work. you will need to contact support and make sure that they send the right link for the password reset. i was sent a link and i had to put in a 12 character password, but my co-worker got a standard password reset. you have to get the correct password reset. you might need to also see if you admin for LMI can send the password reset. We have not tried that yet, so that might be an option.
I showed LMI tech support your post about the reset link and was very hopeful. She sent me a reset link but your solution did not work.
Me and a coworker of mine are both having this same issue. after about 10 minutes or so we are logged out of LMI and need to enter in all our login info. i have sense done this and it is still happening. and other ideas?
Hi sphothisane, welcome to the community.
As you have already tried logging out which would have cleared any site cookies, please call our toll-free support so they can assist.
Hey Glen we are using the windows desktop app. I have done a complete reinstall with files being deleted, as well as using the delete all stored login credentials on the client. i have even bumped the idle time to a full day
