Connected laptop acts entirely different when lid is open versus closed
I recently purchased an ASUS laptop and added it to our Central account as a device to connect to. Laptop is Windows 11 Home, and it has integrated Intel Xe graphics. No dedicated GPU and no external monitors hooked up to it. The laptop was configured to never go to sleep when on AC power, and power mode was set to performance. The first two days of use had no issues. The lid was closed, and I was able to do my work remotely. Immediately after two days I noticed the following behavior: Some of my Windows programs and folders will either open or not open. File explorer will not show at all. Entirely a hit or miss on what will open. The Start menu will not display when clicked on. I can open a program like MS Edge, but I cannot close it. I can Alt+Tab to see the available open windows to cycle thru, but it will not display the window I want. Here's what happens next... When my laptop lid is opened, all of these windows and registered clicks will then work. Meaning that instance of MS Excel I tried to open or File Explorer will pop up multiple times. Basically, it appears everything decides to "work" once the laptop's lid is open. Before anyone says it's the laptop, I hooked up an external monitor to see if it has to do with the lid being closed at all. I can confirm the issues are NOT repeated with an external monitor. Laptop works like normal. We have a Dell Latitude laptop connected to our Central account, and after turning off all the sleep settings etc.., that one has no issues when the lid is closed. Apps and windows work perfectly fine. It also has an integrated Intel GPU (I forget if it's Xe or an older chip). So, in short, I need help troubleshooting why this is happening when the lid is closed and connected to Logmein and how to make it work while keeping the lid closed.
command prompt issue
we are using logmein central. throur the logmein client when you click on the home icon then go through computer management and clicking on command prompt you receive the following error: error title: script error error header: an error has occured in the script on this page. Line: 1136 Char: 59 Error: the operation attempted to access data outside the valid range code: 0 URL: https://console-xlyfethvvn.lmi-app22-02.logmein.com/htem/htem_all.js Do you want to continue running scripts on this page? yes or no. does not make any difference what option you select. however, if we go via the loginme website and selecting command prompt it works with no issues. Does anyone have any suggestion on how to fix this?
Is it possible to create a new plan with failed endpoints on a previous task?
I have a task to upgrade software for 400+ endpoints. The task failed on 100+ endpoints. I found myself creating a new plan and selected all endpoints, then deselected the successful 100+ endpoints. This is very tedious. Is it possible to run a new task on the failed endpoints? Preferably, running a new task for the failed endpoints (or offline endpoints) is ideal. Giving an option to rerun failed tasks found in History would be nice, too.
Mouse issues and Dual Cursors
over the last couple days, i have a few users complain that they have been having issues with their mouse cursor either not showing, disappearing or in some cases showing multiple mouse cursors. Has anyone else experienced similar issues and have a permanent fix for them? I think if i have the users check the box for Lock the keyboard and mouse on the logmein toolbar that seems to help.