Forum Discussion

dchristiaan's avatar
dchristiaan
New Contributor
4 years ago

Credit Card Declined

Hi All,

 

I am from Indonesia and already subscribe using Logmein Central since 2013.

now i want to renew my subscribtion using credit card but why the Transaction Declined?

i can use my credit card on another website with no issue.

 

Does anyone have same experience with me?

 

Thanks,

Donny

  • AshC's avatar
    AshC
    4 years ago

    Hi Donny,

    Are you sure the credit info is accurate, including the Name, Address, Phone, Expiration Date, and Security Key? 

    If so, you may want to reach out to your bank to see why they declined our purchase attempt.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Hi Donny,

    Are you sure the credit info is accurate, including the Name, Address, Phone, Expiration Date, and Security Key? 

    If so, you may want to reach out to your bank to see why they declined our purchase attempt.

    • dchristiaan's avatar
      dchristiaan
      New Contributor
      4 years ago

      Hi AshC 

       

      after check all the details now i already can process the renewal.

      thank you for your reminder.

      • kuser's avatar
        kuser
        New Member
        4 years ago

        I cannot renew my credit card. Help In the billing - billing chronology section it says

        DECLINED