Forum Discussion

remoteworker93's avatar
remoteworker93
Active Contributor
2 years ago

Central not detecting anti-virus software, real-time protection, or virus definition on Win 11 Pro

We have successfully used LogMeIn Antivirus for a year on many Windows 10 Pro computers; however, I just installed it on several new Windows 11 Pro computers.  The program appears to install and the ...
Windows
  • remoteworker93's avatar
    remoteworker93
    9 months ago
    LMI Support did eventually fix this issue which was on their end.  This was their response: "I would like to inform you that an update was made and the issue with the AntiVirus was corrected, could your restart the computer and let me know if is working fine."
KateG's avatar
KateG
GoTo Moderator
2 years ago

Hi remoteworker93 I see you have a case with support. Our team is currently reviewing and should have an update for you shortly. Thanks for sharing this experience and I hope to have a resolution for you soon. 

  • edgjii's avatar
    edgjii
    New Member
    2 years ago

    Same issue for us.  Logmein says we do not have real time anti virus.  The desktops show they are.  We have turned off and turned on the real time.  Still same issue - shows not real time.  Annoyance.  Not a problem though. 

  • Radame's avatar
    Radame
    New Member
    9 months ago

    this has been a while, has it been actually resolved yet?

    • remoteworker93's avatar
      remoteworker93
      Active Contributor
      9 months ago
      LMI Support did eventually fix this issue which was on their end.  This was their response: "I would like to inform you that an update was made and the issue with the AntiVirus was corrected, could your restart the computer and let me know if is working fine."
  • sfiandaca's avatar
    sfiandaca
    New Member
    8 months ago

    This shouldn't be marked as a solution, you only said you would get back to them later.