Recent Discussions
Registration Links in invitation opened on IPhone not going to registration page
Hello Links copied from the GoTo admin dashboard (under Share->Registration Link) and placed in a invitation email and opened on IPhone(either mac mail or other mail apps) and the IPhone has the new GoTo app installed, are going straight to the GoTo app and asking people to sign in or create an account. I have been advising these people to either press and hold the link in the email and copy the url then open Safari or any other web browser and manually paste it in or open the email on a lap/desk top. This is happening a lot with people we are inviting and I am getting frustrated in having to answer queries like these i.e. "Good afternoon, when I try to register for this event, it takes me to the go to app rather than a registration page which has never happened before. Are you able to help me?" I downloaded the GoTo app to my IPhone and had the same problem when clicking a link as the screencast in the uploaded video I took indicates. https://drive.google.com/file/d/1mTB0uFoAa7RmrLN0UX1Relk0Dad8XoA0/view?usp=sharing This is starting to become very annoying and when we are sending over 15,000 invites I am now wondering how many people are dropping off the radar! I anxiously await a solution. SteveSolvedSteveRAB7 hours agoActive Contributor1.1KViews0likes31CommentsPre-recorded video not appearing in webinar recording in new app
My webinars typically consist of live intro, followed by a pre-recorded video (which I upload prior to the start of the broadcast), followed by a live Q&A session and outro. I have also programmed the backend to automatically record the webinar once the broadcast starts. Using the old version of the platform, my recording would capture everything, so I'd have one webinar recording consisting of the live intro, the pre-recorded video, and the live Q&A and outro. I have used the new version of the platform twice now, and each time the webinar recording does not capture the pre-recorded video that I shared during the broadcast. The webinar recording does run the full length of the webinar itself, so comprises the live intro, then the default GTW microphone background image spanning the length of time the pre-recorded video was playing, followed by the live Q&A and outro. During the webinar I play the pre-recorded video using the Share button at the bottom of the Control Panel. Is there some step that I'm overlooking to make sure the pre-recorded video is also being capture in the webinar recording? Cheers, Donaldonalmurphy10 hours agoActive Contributor1.2KViews0likes18CommentsMessage "You need the appropriate permissions to use this application"
Hi, I use the GoTowebinar application to do webcast seminars. Yesterday some customers trying to enter from their mobile devices through the GoTo app got this message: "You need the appropriate permissions to use this application. Contact your company's system administrator to validate your license on this product" What solution can I give them? Thank you!Fernando2312 hours agoNew Contributor36Views0likes1CommentGoTo Webinar Billing Issue
Hello everyone, We have been using GoToWebinar for many years. However, we decided to terminate our subscription and canceled it. Despite canceling before the billing period, we were still charged for an additional month. The main issue is that our payment for the month was made using two different cards. Upon checking, we found that the second card used for the charge is not even registered in the system; we may have added it years ago for usage. Even though there were two separate charges, we only have a single invoice. In Turkey, we are required to submit invoices for charges made with company cards to our finance team for legal processes. However, we are facing legal issues in this regard. When I opened a support ticket, they asked me to make a call, but it is not possible to reach the provided number from our country. Despite numerous attempts to contact them through various channels, including social media, we have not received any support. The company will have to involve its legal team in this process. If there is a support email I can reach out to before this escalates, could you please share it with me?TiciEdu18 hours agoNew Contributor97Views0likes3CommentsSound without image
I am on a live session and I have the sound but not the image. What should I do ?Patniky4 days agoNew Member40Views0likes1CommentThe webinar was recorded, but it is not in the video library.
Hello, for the first time it happened to me now that today I hosted a webinar that ran for a little over 2 hours, it was recorded, but the video is not available in the video library. The WEBM file I have on my PC cannot be converted to another format, it reports an error. So is it possible that there was some error in the recording and the recording will no longer be available? Overall, it seems to me that lately it's taking longer to record videos. Does anyone have any advice, has this happened to you? Thanks a lot Veronicaveronikak7 days agoNew Contributor106Views0likes3CommentsWebinar Update today?
We met an hour before a webinar to make sure everything was setup and working as intended. We were met with an update that critically failed for 4/6 people in the room. Where are the release notes on this? The views are completely different, camera sharing doesn't work, and content had to be reshared multiple times for it to show up. The delay now feels a lot longer and is not smooth. When sharing the camera it initially shows the camera and then throws an error saying GoToWebinar is having technical issues. I checked a community post from yesterday and a CS agent shared a screenshot from the old organizer view. Did this update go out today? I will add the "release notes" area on this site leaves a lot to be desired. I am very surprised a company in 2024 has basically nothing useful in release notes...Jakeg10 days agoNew Member96Views0likes1Commentbest organizer(moderator) to presenter(speaker) to organizer transition
As moderator, I want to start the webinar broadcast showing just my app and performing narration (no video, just my voice). After my intro, i want to enable the audio/video of the panelist(speaker). After the panelist is done, i want to enable my audio and screenshare and disable the panelist's video, but keep the panelist on audio as well. What is the most elegant way of accomplishing these transitions?zitrola11 days agoNew Member84Views0likes1Comment