Ideas
View completed support sessions in iCal format
Since I track the amount of time that I spend on each call for billing purposes, it would be awesome if I could view my sessions in iCal format. That way I could view them in my Google calendar and i...veevandyke8 days agoNew MemberNew24Views0likes0CommentsAdjust Managed Device, GTR Agent Removal Process
We noticed that a user can uninstall an agent, which removes the managed device wih no notice to admins. I would like a feature wherean alert or notification sent to admins when an agent is unistall...igordmitruk31 days agoActive ContributorNew71Views1like0CommentsAdd Option to Remove 5-Minute Countdown After Resolve Session
My team is not sure why there is a 5-minute countdown timer after disconnecting a remote session, but it has caused issues, especially when sessions are connected from Android. For whatever reason, ...ReliefPC2 months agoActive ContributorNew46Views1like0CommentsConnect to User Session vs Console Session
TL;DR Unattended access doesn't work if the user you want to monitor/interact with is connected to the unattended PC via RDP. LogMeIn Central has an option after connecting to a remote computer ...ReliefPC2 months agoActive ContributorNew41Views0likes0CommentsBring back a knowledge base
Create a knowledge base like Go TO Assist where techs can post and publish articles internallyAccepted173Views0likes2CommentsGTR Helpdesk needs help to work more like Go To Assist Helpdesk
In the helpdesk please make it so that when a ticket is closed it automatically goes to a closed section like in the GoToAssit helpdesk Please make it so replies to tickets in the helpdesk can be...shensyel2 months agoNew MemberNew72Views0likes0Comments