GoTo Resolve Community Ideas

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.124 Posts

Ideas

Invite Another Agent to Unattended Session
I would like to request a feature for GoToResolve that we had in GoToAssist. We need the ability to invite other agents into a support remote control session on a regular basis with our company unatt...
dcovey
Active Contributor
3 years ago5 unread comments
Delivered
Unattended Support
1.8KViews
16likes
5Comments
Poor file/directory transfer capability and UI even compared to GoToAssist
We extensively use File / Directory Transfer and the files and Directories are different for the different calls. 1) The "Process" is overcomplicated, NOT intuitive, NOT user-friendly and NOT produ...
m3700
Active Contributor
2 years ago5 unread comments
Accepted
Remote Support
Unattended Support
1.9KViews
15likes
5Comments
Patch Management
The ability to ignore or disable specific updates would be nice. We currently run Windows 10 machines as we are in the process of testing Windows 11 and it has become more tedious to send out OS upda...
JacobJustice
Active Contributor
11 months ago3 unread comments
New
Miscellaneous
673Views
11likes
3Comments
Clipboard Sync should be a user preference setting
It would be very helpful if the Clipboard Sync setting was configurable and saved with user preferences.
GaryWiney
Active Contributor
2 years ago2 unread comments
New
Unattended Support
399Views
11likes
2Comments
Password for uninstall app
Hello, Would it be possible to add a password to prevent uninstalling unattented support application ? Thanks. PreMedoc
PreMedoc
Active Contributor
2 years ago1 unread comment
Accepted
Unattended Support
477Views
10likes
1Comment
Keep sorting format on HelpDesk
Would like a way to be able to keep a view in Helpdesk. Would be a nice feature to be able to come out of editing a ticket and not have to switch back to 100 per page and sort by "Assigned To" ever ...
efanning
Active Contributor
3 years ago3 unread comments
New
Ticketing
1.1KViews
9likes
3Comments
Make Filters Persistent
I constantly have to keep changing filters on the Helpdesk to filter out closed and resolved tickets. By default you should only be looking at tickets that are currently open. I have no clue w...
Will_BEC1
Active Contributor
7 months ago1 unread comment
Accepted
Ticketing
358Views
8likes
1Comment
We want to be able to delete Remote Execution Jobs
Please implement an option for us to be able to delete one-time and re-occurring jobs that we won't be needing anymore.
CS_HelpDesk
GoTo Contributor
11 months ago1 unread comment
New
Administration
413Views
8likes
1Comment
Dashboard in GoToResolve should be "clickable"
The Dashboard in GoToResolve is a nice start, but it is incomplete as it stands. It should be clickable to take the user to the source of the information that was presented in the Dashboard.
Boyd B.
Contributor
2 years ago2 unread comments
New
Device Console
637Views
8likes
2Comments
Wiki Page
It would be nice to have a wiki page where we can write articles with pictures for customers to use for self -help. It would be even better if as a customer was typing their subject/issue/category ...
pbartholomew
Active Contributor
2 years ago1 unread comment
New
Miscellaneous
529Views
8likes
1Comment

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.

124 IdeasLatest Activity: 8 days ago

Tags

Remote Support28 Topics
Ticketing22 Topics
Unattended Support19 Topics
Reporting10 Topics
Administration10 Topics
Device Console7 Topics
Device Groups6 Topics
Customization5 Topics
Miscellaneous5 Topics
Helpline2 Topics