- jonathanvhive5 years agoNew Contributor361Views0likes0Comments
- hulagirl5 years agoNew Contributor543Views0likes1Comment
Authentication fails because I am already in... which I am NOT!!!!
Simple setup. Has been working perfectly for 3 weeks. I have not logged in from my remote comupter (the only one) for a couple of days for access to my work computer and now it lets me get to the part where authentication is the last step of three in connecting. It fails to do that everytime because another remote client is already on. The IP address is ME!! Since I only have one computer, something is off. I have rebooted my remote computer and looked for any open logmein files in Task Manager, but nothing. HELP!lblock5 years agoNew Member336Views0likes0CommentsI am not the account holder?
After i purchased a Pro account i can't use Logmein anymore! I can log in to my account but it is still the free account (i paid for Pro with my creditcard) When i clic on the upgrade button it says that i am not the account holder? Who is? I still use the same emailadres to log in. When i add a hostcomputer than it says that the subscribtion is Pro (in the LogMeIn settings on the hostcomputer) When i try to connect to a hostcomputer it says that something whent wrong and returns to my clientaccount.No further information. So my hostcomputer is in a Pro subscribtion now but my clientaccount not(yet). What is wrong here?Bob19795 years agoNew Contributor792Views0likes2CommentsScan / file tranfer scripting?
Looking for a way to scan a file and have it saved on a map drive on the remote computer? IS logmein using FTP for their file tranfer? Through logmein file tranfer is there way to leverge this and write a script to copy file from local drive through logmein file tansfer and onto remote computer map drive?Tampco5 years agoNew Member465Views0likes0CommentsDeleting a computer from my account
I recently had a hard disk crash on one of my account's computers. I didnt think to delete the machine first. I now have rebuilt the computer, but it now registers as "offline" in my account, in spite of being manifestly turned on and connected to the internet with LogMeIn client software installed. Because of its offline status, I cannot access "properties" to delete it. Any ideas?BillT15 years agoNew Member598Views0likes0CommentsMonthly suscription
I only need one or two months. There is any option to purchase just that?Solvedverasanz5 years agoNew Member2.3KViews1like7CommentsRemote printer disappears
Hi, I have users that are setup with remote printing, when they disconnect from the computer the remote printer doesn't connect the next time they connect to the computer, to get the printer working the computer they are connecting to needs to be restarted. Is there something I need to do to allow the printer to connect each time without having to restart the computer? Thanksjakryan5 years agoNew Member450Views0likes0Commentsadmin plus two PC users
Hi Fred (that's me) owns the LMI account and can access a particular PC which shows up as, say PC 01. Thats one seat That is for User Jane Smith There is another user with a different Windows password on that PC Call her Maggie Can the Maggie access Janes account AND/OR Maggie Does PC 01 count as one seat What do I have to do so THEY can access PC 01 remotely Thank youtopuklawyer5 years agoNew Member460Views0likes0CommentsChat in LogMeIn
Can you chat with other LogMeIn folks when you're both online at the same time if you know their username?rbrtj15 years agoNew Member407Views0likes0CommentsOne Account, Two Computers with different info on each computer
Excuse me if this has been asked already. I have a logmein Pro account . I have my bookeeper working remotely accessing her computer with all the company financial data and that is working fine. If I begin to work remotely and want to access my computer containing all the other business files could I do this on the same account at the same time? Or would I have to purchase a seperate logmein? Or could we use the same account but at different timesmanager96005 years agoNew Member478Views0likes0CommentsConnection Alert account name?
WHen logging into 1 pc we get the connection alert LMI can initiate a login pop up but the account name in there is wrong. Where does LMI pull that name? The PC had the wrong account name to begin with but we walked through getting the local username and home folder names to be correct. That did not fix the issue. The username (blurred out in image) is still the old profile name.guido5 years agoActive Contributor579Views0likes0CommentsTransferring computers from my personal to professional accounts
Hi All, I set up a remote PC with LogMeIn, but somehow (idiocy on my part no doubt) I linked it to a personal account rather than the paid professional one I have. I can't now access that PC without paying to upgrade my personal account (14 day trial period expired). Is there anyway to transfer that PC to my professional account? Both accounts are registered with the same email address. Thanks, PaulPaul_i_w5 years agoNew Contributor691Views0likes3Commentswaiting in phone 45 mins twice today and no answer..please help Need an answer ASAP
waiting in phone 45 mins twice today and no answer..please help Need an answer ASAP To add more computers temporarily for the virus remote working at home. thanksJserv135 years agoActive Contributor865Views2likes3CommentsLicencing question: Documentation show one thing, installation suggest a huge ($) diference
I am trying to figure out what licencing model I must subscribe to. If it is some multiple "logmein pro"s ora single "logmein central" subscription. For exemple: I need to remotely controle 20 computers simultaniosly. Does one single "logmein central" pay the bill or I will have subscribe, for each one od the 20 computers, a individual "logmein pro" licence as well? In a "central trial" licence, when installign the msi on the computers, the instalation keep showing only a "pro trial" licence do choose to select from. Very confusing.timbga25 years agoNew Member582Views0likes2CommentsUsers keep becoming inactive
Hi, My subscription renewed last night but when I tried logging on the next day I noticed the users were inactive. I enabled them and the users could get back on but the same thing happened again after about 5 minutes. Anyone know why this may happen, my subscription is till 2021 so it all should still work. Thankfully my main admin one doesn't lockout.simcfc735 years agoNew Contributor342Views0likes0CommentsSubscription Fees
Have used the system to great effect over the years, but the prices kept increacing unreasonably. I cancelled my subscription with them around 6 months ago as i dont use it anymore. You cant do this online as the website does not allow for account changes! I called them to do this, however they have taken the money out of our account this week without authorisation or notice. Not happy, please beware. I have raised a dispute with my bank.DavidLocke5 years agoNew Member415Views0likes0CommentsFeature Request: Multiple File Manager Windows
It would be great to be able to have multiple File Manager Windows (or tabs) open. When a file transfer is in progress, you are unable to traverse the file folders. It would be great to be able to do this while a transfer is in progress as well as be able to do multiple file transfers at once.hashtagds5 years agoNew Contributor963Views0likes1CommentSubscription
Hi I work for a Doctor’s practice in Farnham, Surrey, England, UK. Whilst we are going through this difficult period of coping with the Covid pandemic we are having to set up staff with remote access. We have been using Logmein Pro on a two week free trial. Some of my GPs and a manager and myself are coming to the end of our free trial this week and others will be next week. Could you please let me know what we need to do next as a practice as soon as possible? I can't see a place to subscribe for a three month period, which we would like to do in the first instance until we know how this pandemic is going to affect our practice. Liz Nurse Clinical Data and IT Systems Lead, The Ferns Medical Practice Farnham Hospital & Centre for Health, Hale Road, Farnham, Surrey GU9 9QS. UKZizzy5 years agoNew Member528Views2likes0Comments- pranson5 years agoNew Member530Views0likes0Comments
LogMeIn toolbar is too small
Doed anyone know how to make the tool bar bigger in LogMeIn Pro? it is so small I have to blow it up with my iphone to read it. I just got a new Microsft Surface Book but am unable to find any settings that actually adjust the size of the toolbar itself. I contacted LogMeIn support and was told there was not. Seems pretty ridiculous. Major flaw.dwbajian5 years agoNew Member670Views2likes1CommentObtain previous versions of LogMeIn Client for OSX 10.7.5
Since Apple intentioanlly crippled every MacPro built before 2010 I cannot go higher than OSX 10.7.5 Lion. Unfortunately, LogMeIn Client is also crippled as it will not run on 10.7.5. Is there any way to get a version that will work on my Mac Pro?KevPyle5 years agoNew Contributor913Views0likes1CommentLogMeIn Client App disconnects and quits on screen sleep
I am using LogMeIn Client v. 4.1.6927 on an iMac to connect to Windows computer at the office. Since upgrading to Mojave, LogMeIn Client disconnects and quitsevery timemy screen goes to sleep (every 5 minutes thanks to Energy Saver on my iMac). Every time I wake the screenafter it wentblack, LogMe In session is gone and Client has quit. Very annoying. This did not use to happen on Mac OS Sierra.Solvedsylvestre5 years agoNew Contributor4.3KViews1like2CommentsI am logged in, but I can't access my work pc?
I am logged on, but when I go to click on pic of my pc icon, I get these messages.omputer Offline The computer you're trying to control (the host) must be: Turned on Connected to the Internet Not in Sleep mode Running LogMeIn Tell Me More Why am I getting this? I was able to get on just fine yesterday and this morning.GinaLeBlanc295 years agoNew Member949Views0likes2CommentsBlocking
During the Coronavirus outbreak I have become increasingly aware of a need for the HOST to be able to "block" the voice, video image and all forms of participation by a Go-to-Meeting. So the question for LogMeIn team is: When will this blocking be available for Go-to-Meeting at large, not just for GTM/Training?TJH215 years agoVisitor334Views0likes0Comments- delores5 years agoVisitor297Views0likes0Comments
3dconnexion Spacemouse is not working while remoting to work computer
I have a 3dconnexion Spacemouse attached to my laptop were i an remoting to my work computer. My normal mouse is working but the space mouse it not. Is there a way to get it to work? I have read an older post talking about Microsoft RGP does not support this. that was written back in 2010. Is this still true?Ngardner5 years agoNew Member655Views1like0Commentsusing 3 computers with a 2 computer license
In order to disable one of my two computers, and enable another one, the only option I have iis to "Permanently deletesLaptopfrom this account." Does that mean I wont be able to add it again, after I am done using the other computer? Like Photoshop, I would like to disable one license that is attached to a computer, and enable that program on another computer to stay within my limit.Anon576565 years agoVisitor449Views0likes1CommentRemote sound - I cannot hear anything on the internet or voicemails via my e-mail
I am logged into my office computer via my laptop at home. I receive voicemails in my e-mail and I can't hear them when I play them. I can't hear anything, i.e. You tube on websites, etc either. The sound on my laptop works fine. I can log into my e-mail through the web from my laptop and can play and hear my voicemails. My office computer volume plays normally when I'm sitting at my computer at my office. I've ran the troubleshoot on my laptop and my office computer and can't figure out the problem. I'm not a Techy but I can follow directions. Help!JDK565 years agoNew Member736Views0likes0CommentsPricing for Non-Profit Religious Organizations Availability
I ave started the 14-day trial, and have been trying to call for the last three days, spending long periods on hold, e-mailed as well. Does anyone know of a direct sales representative that may help me with this kind of pricing before the trial period runs out. Thank-youTechSoft5 years agoNew Contributor610Views0likes2CommentsAllow logmein in KSC firewall
Hi Team We have some application servers are still running on Windows 7 platform. Now we need to block all network activity for all windows 7 devices. After the firewall policy applied, logmein in windows 7 devices shows offline in the Central. It's keep block after I made all components as trusted and TCP 443 port allowed as below: Does anyone has idea about this?Rickw5 years agoNew Member611Views0likes0CommentsInstalé logmein en Windows 7
Good afternoon, I already installed logmein with windows 7, but the logmein control panel tells me the following "cannot connect to the logmein servers. Make sure the date of the computer is correct", I already checked this and everything is correct on the computer, what do I have to do?IrvingV5 years agoNew Member355Views0likes0Comments- garyoberst5 years agoNew Member556Views0likes0Comments
Users not receiving 6 digit security code via email
I've setup a few dozen users for remote access and I'm having problems with several of them not receiving the 6 digit security code in their email since it detects they're using a new PC to remote in with. I walked through the steps with them in the office, and now that they're at home it doesn't like the new sign in location. Ergo, it emails them the 6 digit security code that never arrives. I've looked in spam/junk and everywhere I can think of, nothing. If this is an issue with LogMeIn server loads right now, that's fine. I just need an answer and an alternative way to get them access.daemond995 years agoNew Member1.2KViews0likes1CommentDo monitors have to be connected?
Does the computer I am logging into actualy have to have a monitor or monitors connected? Thanks!agearey5 years agoNew Contributor1.8KViews0likes3Commentswhich product do I need?
With father in law locked down in an Assisted Living Facility due to COVID-19, I am trying to log into his MAC and help him as he gets confused easily. I really do not want to spend hundreds of dollars to log in from my MAC once in a while to help him, yet - he can have NO visitors now. I loaded Logmein Pro on my Mac for the 14 day free trial, thinking that I could easily walk him through going to a website and entering a code so I could access his computer. Now, it looks quite complicated. Any suggestions?DONSELF15 years agoNew Member604Views0likes1CommentSharing Access
I setup a user to access his own computer from home. He was able to setup an account that had only his computer on it and it works fine. However, another user in the same office needs the same access. I setup a user for him a while ago and he never used it but it still shows as "Active". When he went to login, he was only given the option to purchase LogMeIn? Does anyone know how to get him an account where he doesn't have to pay? Not sure why one works without having to pay and the other one doesn't?gcalvillo5 years agoNew Contributor1KViews0likes2CommentsNo remote control
When I open my computer, no remote control is available under my Home tab? How do I find it?dberens5 years agoNew Member419Views0likes0Commentsi can't log in
Whenever I try to log in to continue using the service of Hamachi, it says that it 'Cannot connect to LogMeIn login service. Please rertry later.' I don't know if it's because my internet connection is slow or something else. Please help!charlotte35 years agoNew Member532Views0likes0CommentsMACOSX Catalina upgrade
Hello I recently updated a users mac via logmein to OSX Catalina and after the computer rebooted its asking to start the install of logmein again. When i remote into the computer i can only see the background image and the top toolbar but when i click on something nothing happens. This user doesnt have admin access and i'd rather not give them admin username and pass to install logmein again. Is there any way around this? Thanks Greggd9295 years agoNew Contributor550Views0likes0Commentserror en la fecha del ordenador
alguin me puede ayudar? instale un nuevo ordenador, pero me cuano lo quiero abrir me dice k tengo problemas con la fecha del ordenador, sin embargo mi ordenador esta correcta fecha y hr...alguien sabra porque del error por favor?sujey5 years agoNew Member526Views0likes0Comments