Samsung Tablet - Webcam not available for presneter
Hello, we had a panelist during a test run on a Samsung Tablet. He downloaded the gotowebinar app, but the webcam wasn't coming up (See photo) he could only see the mic icon and three dots (see screenshot). I believe the android tablet is on the approved device list. My thought is that the camera isn't set up to allow GOTOWEBINAR - but i wanted to ask if anyone had a similar issue!SolvedAPGA_Webmaster4 years agoActive Contributor1.7KViews0likes4CommentsCan different versions of confirmation emails be sent?
Hi, I am wondering if we can build rules into the confirmation emails. Can we build in a multiple choice question in the registration questions, with for example possible answers are 1, 2. And then, have two different versions of confirmation emails ready. For those who answer "1" in the registration questions, they will receive confirmation e-mail version A, for those who answer "2" in the registrations questions, they will receive confirmation e-mail version B. Is this at all possible? ThanksSolvedAstridH4 years agoActive Contributor707Views0likes1CommentPanelist join link forwarding
Hi, We're looking to run a webinar with an external guest that will be forwarded a join link as a Panelist from their agent. If we setup the agent as a panelist using the agents email and then they forwards on the link to the actual presenter/panelist, will the join link still work?SolvedNuviasDigital4 years agoNew Member1.2KViews0likes3CommentsDSLR Tethering in a Live Webinar
Hello Anyone, I'm demonstrating various photography techniques, but I want to show the images I capture immediately in the live webinar. For example. I'll have the Webcam activated while I'm shooting photos in my studio, and once I capture the image, I would like for that image to appear immediately on the live feed/webinar. Is that possible?SolvedMichaelAPT4 years agoNew Contributor768Views0likes2CommentsRecording cut after the first 2 minutes
On Thursday 21 January 2021, we held a webinar lasting about an hour, from 17:00 to 18:00 CET. We recorded it, however in the video library we find a recording of just 2 minutes. What may have happened? Locally we find the same video of just 2 minutes. Throughout the webinar, "Registering" was displayed.SolvedGianni Rossi4 years agoActive Contributor1.6KViews0likes5Commentshosting a simulive session.
I don't know how to create simulive sessions. Will you please tell me how?SolvedPaper_224 years agoActive Contributor809Views0likes1CommentPanelist Cannot Join Practice Session
A panelist was trying to join a practice session from both an iPad and a Dell desktop computer, but she was able to join the webinar through the link in the email that was generated. When she would click on "Join Webinar", she would get the message that the webinar was not starting until the 6th on the iPad. One the desktop, she was redirected to a log in page to enter her email address and password. This has never happened before with any of my panelists. Any thoughts are appreciated!SolvedNJStateLib4 years agoNew Contributor1.3KViews0likes3CommentsPanelists can't see or hear video playing
Has anyone come across an issue where some of their panelists can't see or hear the videos being played by the co-organiser? I just ran a practice event and some people said they were having issues where they couldn't do one or the other so any advice would be great. ThanksSolvedMosesMendoza4 years agoNew Contributor1.7KViews0likes2CommentsMAC OS Big SUR
My instructors who updated to MAC OS Big Sur are not able to teach using Go To Webinar. Will this be fixed or is there a quick work-around? Thank you!SolvedToddH14 years agoActive Contributor1.7KViews0likes3CommentsWebinar registration page and email customization
Is there a way to customize the webinar registration page and emails that are sent, beyond the options that are provided in the webinar setup options? I've seen some companies come out with some good looking registration emails for their webinars that are also hosted on G2W, to reflect their branding and style. Is there some integration option that allows for this? Customization in G2W is limited and does not appear to work properly. The links for the feature image and logo uploads appear to be reversed. You need to reverse them in order for the images to appear in the right place in the registration email. Also, the registration page does not display properly in preview mode.... the logo appears on the right, mid-page, and then only when you have 'tricked the system' by alternating where you upload the event feature and logo images in the branding and color sectionSolvedEH14 years agoNew Contributor928Views0likes2CommentsMojave Sharing Webcam Issue
On a practice mode for our webinar next Wednesday one of the presenters was having issues with sharing her webcam. She tried in Security & Privacy preferences adding GotoMeeting but it isn't listed in camera settings panel. She's run a sudo sysdiagnose and have submitted to Apple. Is there anything else we can do?SolvedS_Quirl904 years agoNew Contributor899Views0likes2CommentsReminder emails for series
Do reminder emails go out for each event in a series or only for the first one?Solvedjuliacarcamo4 years agoNew Contributor864Views0likes2CommentsEmailing attendees for marketing purposes
Would it violateGoToWebinar's terms & conditions, or any privacy policies (or GDPR,CCPA)if the company that hosted a webinar decides to put the webinar attendees on the email marketing list? They would receive company updates and other promotional content.Solvedmpedrozok4 years agoActive Contributor1.6KViews0likes4CommentsBenefits of video transcript
Can somebody explain what the actual benefits are from having a transcript available with your recorded webinar that is published on your channel? Does the transcript get indexed by search engines, and therefore can be found when using the right keywords? If anybody has some personal experiences with using these transcript, I'd be happy to learn from them!SolvedStijnBerkmortel4 years agoActive Contributor741Views0likes2CommentsNew to Go to Webinar - What Does the Audience See and What Gets Recorded?
Hi there, we are preparing to launch our first series of webinars next month, and I have a couple questions: 1. Can the audience control what they see in terms of webcams? I assume it is similar to Go to Meeting where each participant can adjust whether they want to see webcams and can adjust the configuration in a couple ways. 2. Do the webcams get recorded as well, or is it just the shared screen? Thanks!SolvedMaizex4 years agoNew Contributor1.6KViews0likes2CommentsPossible to send a survey with the registration confirmation?
We have a pre-training survey that we need participants to complete. I am wondering if there is an internal mechanism in GotoMeeting for us to send the survey with the registration confirmation. We are currently using poll questions at the beginning of the training. If we have to use an outside product, I guess we will, but I am hoping there is an easy way to do it within the program? Any suggestions for outside products that can provide us with a data report?SolvedMyersS4 years agoNew Contributor998Views0likes1CommentHow to share a link during webinar?
Dear community, Could you suggest any way to share clickablelinks durinng webinar?Solveda_kononenko4 years agoActive Contributor2.3KViews0likes6CommentsStrange behavior: audio from user how left the session
Hi all, something strange happened during our last session. The only mic turned on was the panelist's but during his presentation all the attendees could here another voice. After some time it turns out that a Presenter left the session from his PC and joined the webinar by mobile phone (gotowebinar app). This Presenter was in the session but none of us Organizers was able to see his username and his microphone turned on. We were unable to dismiss this user from the session or turn off his microphone. What can we do if the problem recurs? Thanks for the help,SolvedSoniaDW4 years agoActive Contributor1.3KViews0likes2CommentsWebcam positioning for presenters
Is there a better option then having a presenter’s webcam floating around the screen when they are presenting? I have a presenter in an upcoming webinar who wants to be able to see themselves on their webcam whilst giving their presentation, and although we’ve worked out how to do this, the webcam seems to appear in an awkward pop-out (see screenshot below) which you have to move around instead of just allowing you to split the screen evenly between the presenter’s webcam and their presentation. Is this just the way the webcam function works on GoTo or has anyone found a better solution? Thanks, LibbySolvedSCLD4 years agoActive Contributor5.5KViews0likes12CommentsIs there one-click registration option?
Hello! We want to invite our leads to webinars via email using one-click registration. Do you have such option? Because I saw very old video instructions about it. Did you remove this option? Hope for your respond!Solvedalexandra_masyh4 years agoNew Contributor1.6KViews0likes3CommentsParticipants vs. attendees?
I'm looking to buy the pro plan, as I need to have a plan that allows up to 500 people to view the live webinar. I'm confused about the difference between 500 participants and 150 attendees. If participants can watch the live webinar, that plan is perfect but if only 150 can, then that won't work. Please help explain this to me as the website is not clear. Thank you!Solvedjsheeler14 years agoVisitor2.1KViews0likes6Comments- johnLoL4 years agoNew Contributor1.8KViews0likes2Comments
Cannot add a video to a Recorded Event
I am scheduling a Recorded event for Fri 20th 2020 and want to include a video I have hosted on GoToStage. The video is from a live event held in Nov 2019. However, GoToWebinar does not seem to be able to 'see' the recording regardless of whether I paginate through the recording library, or use the Search function at the top of the page. Any suggestions?SolvedKEvents4 years agoActive Contributor1.1KViews0likes2CommentsDefault Settings - Logo, Brand Colors, Emails
I find it very surprising that GTW doesn't have default branding and emails settings. For each webinar - I must update the logo file, branding colors and email settings. Does anyone else find this frustrating?Solvedkgibbons4 years agoNew Contributor1.6KViews0likes3CommentsIssues with Panellist joining
We had a Webinar yesterday with 10 Panellists and 5 attendees, but after 6 Panellists join the rest were added as attendees only. Even after rejoining the Panellists were added as attendees only. For each webinar, can we have separate links for Panellists and AttendessSolvedNB34 years agoNew Member572Views0likes1CommentTemporarily halt a live broadcast to privately speak to presenter in the event of a technical issue
Hi there I 'Start Broadcast' and the webinar goes live to the whole audience. In case of an issue, is it possible for Panelists and Organisers to temporarily halt proceedings, and 'slip back behind the curtain' to speak to each other out of earshot of the audience? I appreciate that I (Organiser) can communicate to the Presenter (Panelist) via the Chat box, but when they are in full-flow, they don't always notice in the case of, for example, an issue with their wireless headset, temporarily losing audio. ThanksSolvedRach14 years agoActive Contributor1.5KViews1like6CommentsWebinar Recordings Accessed without Sharing the Link?
Dear All, We have recorded our last webinar but haven't shared the link to access the video recording. However, when I look at the video report it shows that certain people have already accessed the recording. This should not be the case, as we haven't shared the link with anyone. How can I ensure that my webinar recordings won't be accessed? Thanks for your help in advance. Best regards, FelixSolvedKGCCI4 years agoNew Contributor1.4KViews0likes2CommentsGoToWebinar API Integration with PHP based LMS
Hello, I currently have my very own PHP based learning management system, through which students takes go to webinar classes by providing them links through a authorization system such as login & password for each student. Since this system is doubling my work and there are issues such as if student may copy the link directly from address bar and send it to others, just like this it has various aspects as well, What i am currently searching is an API from GoToWebinar though which i can integrate it with my PHP based learning management sytem. What i want. 1. Teacher create sessions/webinar/meetings that are displayed to students 2. Through GoToWebinar API Links and rooms are automatically published within LMS and teacher can take the class, without even accessing the admin of GoToWebinar 3. I want go to webinar within my address bar so that i can prevent users from even sharing the link I know all of the things may not available, but even if i have 60-70% of these ill be good to go, Main concern is for teacher to conduct class and student can take classes within my LMS, and teachers/Students dont have the access to recordings until i share with them through any other means. I just want teachers to take class end, exit & sign out thats all Lectures may be saved behind which can be accessible by only authorized personnals Looking forward towards possible solutions ThanksSolvedWamiq4 years agoNew Contributor2.4KViews0likes2CommentsHelp: Webinar Plus User limit
Hello community I need to know if having two or three transmissions at the same time (using gotowebinar PLUS plan) can I have a thousand participants in each one simultaneously or the limit split like 500/500 ? Thanks in advance regards.SolvedClaudiofer4 years agoNew Member706Views0likes1CommentUploaded video disappears only after Co-Organizer arrives
Hi, I uploaded a video to the session and when I try it by myself I can see the video in the menu but once I invite a co-organizer we both cannot see the video in the menu anymore. Any help?SolvedHonza4 years agoNew Contributor957Views0likes2CommentsUnable to Connect to Webinar
I was hosting a webinar this morning and a registered attendee informed me he was unable to join. When he clicked on the "Join Webinar" link, it wouldn't connect. He tried several times, but still couldn't connect? Could this be a firewall issue? Should a preferred browser be used? Or could it be a system issue with GTW? Thank you in advance.Solvedssenediak4 years agoNew Contributor731Views0likes1CommentCan a "pre-show" video or powerpoint be shown to attendees who log in early?
We would like to have something interactive running as people log in - something more than "your meeting will start shortly". Is there functionality to show something engaging without actually starting the meeting?Solvedchrisclore4 years agoNew Contributor956Views0likes2CommentsCamera limit for panelists?
Hello, from my search I see there is a limit of 6 webcams shared at the same time per webinar, but in this page:https://support.goto.com/webinar/help/hdfaces-video-conferencing-faqs-g2w060022 , it says it is up to 25 at the same time? What is the real limit? Can more than 6 panelists/organizers share their webcams at the same time? Thank youSolvedfbr_magellan4 years agoNew Contributor867Views0likes2CommentsApproval settings are always displayed "Automatic"
When I edit an event on my dashboard, Approval always shows up as automatic. The event behaves as Manual, but it's very confusing. In addition, items such as SURVEY may not be displayed with the set contents. Once set, the profile seems to change correctly, but it is very confusing that it does not display correctly on the dashboard, which is the user interface, so please correct it. Thank you.SolvedNWC_GTW_Admin4 years agoActive Contributor2.5KViews1like13CommentsSeamless presenter switching?
My background for a few years was with ReadyTalk, where one overall slide deck was uploaded and the host/organizer just gave each presenter control when it was their turn. Corporate has changed over to GoToWebinar and I've learned that even when I pause my slideshow frame, the attendee viewing experience is interrupted when I switch to another Presenter because the attendees briefly see the default GoToWebinar black text on white screen while "loading" the other Presenter's screen. [We're doing this with the exact same multi-presenter Powerpoint presentation on each of our hard drives.] Is there any way to do a truly seamless Presenter switch? Or must I be the one to advance all the slides (while trying to field and forward questions, etc.) for each presenter and just mute/unmute them at the appropriate times? I don't want to give a presenter control of my mouse and keyboard because I have to do the question stuff and probably help with tech support via Chat. No, I don't have a co-organizer that can handle those duties - we're on a lean budget. But if it's possible for them to just do the slide advance of the presentation on my screen that would be great.Solvedpjpatton4 years agoNew Contributor1.4KViews0likes3CommentsWeb app attendees can´t be unmuted
Hi, I am using GoToWebinar Lite plan and have a problem with attendees audio. In the control panel, I can´t see the unmute option. And attendees connected via a web app can´t unmute a microphone (the microphone is allowed in Google Chrome). Attendees in the control panel: Many thanks in advance. JanSolvedJoe444 years agoActive Contributor1.4KViews0likes5CommentsTemporary loss of image in two places in the video.
My customer has sent me the message: We are having a problem with the video of a webinar we made the other day. The image (audio continues in the back) disappears completely between 00:00 - 00:33 and 45:10 - 53:49 of the webinar. We tried to download the video, the same problem continues there as well. However, there was no problem during the webinar and the image was completely ok. We have not encountered a similar problem in any of our webinars until today. Could you please advise how they can solve the issue? Thank you & Kind RegardsSolvedglobalnetint4 years agoNew Contributor636Views0likes1CommentGoToWebinar Web Platform / Instant Join App - how to use the 'new/updated' web platform?
Hello, We're very interested in only using the web application also known as 'Instant join app', instead of downloading software, as some of our customers are simply unable to download software, due to firewall rules etc. From my understanding there is currently two ways to enable the web platform: Using 'Webcast' as the webinar type. Adding a '?clientType=html5' parameter to the joinURL for each participant. The interface then looks like this: HOWEVER, today we noticed somebody else hosting a webinar with GoToWebinar, with the web app looking different: Notice how the 'new' platform is white, aligned to the left and is more 'clean/modern'. Now to my question: WHAT is the difference between these two, if any at all - and how can we use the new version automatically? The only way i managed to get the new interface for our own webinars, was by pasting a participant joinURL through this page: https://app.gotowebinar.com/unified/index.html#/ Which then redirected me to: https://app.gotowebinar.com/unified/index.html#/webinar/7067194960674782220/attend/3854012965987818510 The 'old' way, of simply just clicking the joinURL redirects to: https://app.gotowebinar.com/index.html#788768355/7067194960674782220/3854012965987818510 So the difference is that the 'new' url contains '/unified/', '/webinar/' & '/attend/' But any information regarding webcast/instant join app is very limited. If the 'new' platform is better than the old one, how can we automatically/programmatically make sure that the participant gets that version, without them having to go through the 'unified' page, to paste their joinURL? I can't find any API resource regarding 'unified'SolvedStayCool4 years agoNew Contributor1.2KViews0likes1CommentDownloading of a recorded webinar from an unpaid platform
How can I dowload a recorded webinar from the platform which is not being paid ar the moment?SolvedDs34 years agoNew Contributor902Views0likes2CommentsCan`t find recordings from a webinar , that was yesterday on 7-th of October
Is it possible to find out were there any problems on 7 oct. regarding online records saving? If it wasaccidentally deleted , is it possible to restore it and can anabody tell if it was really deleted or there were some software problems? What limations there are to video library on Pro Plan - subcription? Quantity of records or space required /leight of each record. How many recordings can we store in video library?SolvedITINFO4 years agoActive Contributor1.1KViews0likes1CommentDistribute the recorded video to the attendees
How can I easily get hold of the e-mail list for the attendees, t.ex the day after I have hold a webinar. I need that e-mail list to send out the link for the record of the webinar t.ex hold the day before. I can see the attendees and all the informations in the analytics, but I can not create an excel form etc for copying the e-mail information. Anyone? But if there is a somewhere I can put that the recorded webinar automatically will be sent to the attendees, I will be very pleased 🙂Solvedheidi54 years agoActive Contributor1KViews0likes2CommentsSupport registration for '.inc' email domains
Why is it that '.inc' email domains aren't allowed to register for webinars hosted on GoToWebinar? It's a less common email domain, sure, but I don't get why they'd have a limitation with it at all.Solvedscottstrand4 years agoActive Contributor1.2KViews0likes4CommentsRecently saw a popup for sending attendees one link to join without registeation
But when I clicked on it, the link didn't go to a page with details on this topic but just general stuff (frustrating!). So, question is whether gtw had allowed for us, organizers, finally, to send our attendees a [one] link to join a live webinar without registration... or was I dreaming abput seeing that beta option?Solvednico-stan5 years agoActive Contributor2.4KViews0likes6CommentsBroadcasting Started Without Selecting Start Broadcast
For the past few years for our weekly webinar program, we have our presenters join us organizers online approximately 30 minutes before we go live. We get everything set up, then hit Start Broadcast when we are ready. Today, we were following the same protocol but a staff member, who was logged in as an attendee, let us know that she could see our presenter's screen and the updates he was making. We've never had this happen before. We also noticed his GTW taskbar was showing which has never happened before. Everything was fine when we started the broadcast and no attendees (aside from our staff member) let us know anything was amiss. We are hoping it was a one time glitch but I just wanted to check with the community to see if anyone else had this issue. Thanks so much all!SolvedUB Alumni Caree5 years agoActive Contributor1.1KViews0likes1CommentManual approval: email when someone registers
Hi all, I have changed the registration settings for an event to 'manual approval'. I can go to the dashboard and see who has tried to register, that works perfectly. Is there any way I, as the organizer, can get an email every time someone registers? Thanks for your help!Solveducamcomarcom5 years agoNew Contributor887Views0likes2CommentsAdd a branding / Logo to the recording
Hi, Is it possible to add branding such as a Logo to your webinar streaming / Recording?SolvedISIwebmaster5 years agoActive Contributor907Views0likes1CommentGoToStage - are there limitations on uploading video's?
Are there any limitations on uploading video's? - How long will the video's be available on GoToStage - How many video's can you upload to your channels? I can't find any information about this.SolvedISIwebmaster5 years agoActive Contributor1.1KViews0likes1Comment