Error message when trying to assign a gotowebinar license
When trying to apply this license to a user, I receive an error banner.Solvedncharlet5 years agoActive Contributor1.5KViews0likes4CommentsName displayed in control panel is incorrect
We have a gotowebinar subscription that was initially set up by one person (Tracy), then taken over by me (Chris). My email address is the log in. I am the primary organizer. When I set Tracy up as a secondary organizer, panelist or even just as a participant, she shows up as my name even though I set her up with her name and her email address. So in the control panel, I see me as Organizer, Presenter (ME) and I see me again which is really Tracy. I am sure I set something up wrong or it has to do with me taking over an existing account. But how can I get Tracy to display as Tracy?Solvedchrisclore5 years agoNew Contributor1.8KViews0likes5CommentsSetting payment for a webinar in EURO
Hello, is there a way to set payment requests for a webinar in Euro? I have connected my Stripe account which is set in Euro but the payment request in the GoToWebinar event setup states only USD and I can't find how to change that. I'm concerned that our customers will be billed in USD and that they may pay an additional fee for the transaction to their bank since it would be a payment in a foreign currency. Thank you in advance.Solvedtiziano_MMO5 years agoNew Member1.1KViews0likes1CommentHow to customize an email when you change the date or time of a webinar?
I need to change the date and time of a webinar which I already have invites and attendees for. I would like to be able to customize the email sent and apologize for the change. Unfortunately, I am not able to figure out a way to do this. The only way I can do it is if I cancel the webinar altogether, which i don't want to do. It's a bit urgent, so any help or advice would be appreciated. Thanks, AngieSolvedAngie9845 years agoNew Member1.4KViews0likes1CommentUnable to launch GoToWebinar
I am trying to evaluate GoToWenibar. I created an account and started a trial. Whenever I try to enter the GoToWebinar-Site I am forwarded to this page: https://myaccount.logmeininc.com/ Here I get the product GoToWebinar listed, but when clicking on either "Schedules" or "My Webinars" takes me right back to the same page. GoToMeeting on the other hand functions.Solvedbaloe5 years agoNew Contributor1.2KViews0likes1CommentLive Event max registrant conflict
Hi, I have a standard live webinar set up which I undersand has a max of 500(501) delegates. However, I had not set the max number of registrations to 500 and have now exceeded this number by 80. I have now reset the max number of regsitrations to 580 so no more registrations can be made but I'm unsure what this will mean for all regsitrants. Does it mean that should every registrant try to access the webinar when it goes live 80 will be frozen out of the webinar on a first come first served basis when joining the webinar as it goes live? I understand this will be a relatively straight forward question for an experienced user to answer and I appreciate your help as I am a new user trying to learn as I go. Thanks MichaelSolvedmichaelh15 years agoNew Contributor773Views0likes2CommentsChange the ""Questions or Comment" email address on the confirmation webpage.
Hello, Is there a way to change the email address on the cofirmation webpage (not the confirmation email!)? The "Questions or comments?" email, at the bottom of the page, displays theemail of the account owner. How can I change that? Thanks!SolvedPhilippe Jeanje5 years agoNew Contributor622Views0likes1CommentFollow-up Emails with Recordings on Simulated Live Webinars
I have a simulated live webinar that I'm running On Demand. I've set it so it ends on December 31, 2020. I've set up follow-up emails to include a recording of the video to go out 1 hour after the event ends. I had assumed this meant one hour after the person registered for the webinar, however, I have yet to get the emails when I test the event. Does one hour after the event ends actually mean when the webinar is no longer available, ie. 1 hour after December 31, 2020?SolvedRenee155 years agoNew Contributor1.1KViews0likes1Comment