Phone attendance report
Hundreds of our participants are blocked from downloading and logging into GoToWebinar’s platform by firewall protections at their places of work, and we anticipate this number continuing to grow. However, those who are blocked by firewalls are still able to access our presentations over the phone using the number and access code from their GoToWebinar email invite. In order to accurately capture the attendance of our presentations, we need to know how many participants are calling in. This metric has become increasingly important for gauging the reach of our program as we have transitioned to an exclusively virtual environment during the pandemic. While we appreciate the updates that GoToWebinar has made in the Analytics section, we also understand that collecting call-in data is available for GoToMeeting and would like to request the addition of this feature to GoToWebinar as well. Thank you in advance for considering our request that we feel would benefit our organization as well as yours.
Origin Report on which interface attendees join
Hi there, is there a way to find out how many participants participated via browser, desktop or smartphone? We are discussing about integrating more interactivity into our webinars which only makes sense if the majority of attendees join via desktop / browser and not mobile. Thanks, Thomas
Add custom fields to Tickets and include them in reporting
¡Hola! Me gustaría tomaran en cuenta estas peticiones que son muy importantes para los agentes que utilizamos GoTo Resolve. Me gustaría que en el servicio de tickets yo tenga la facilidad de crear campos personalizados y que el usuario final lo pueda visualizar y pueda editar ese campo o escoger la ‘’opción” de ese campo creado. Actualmente solamente yo como agente puedo ver esos campos, pero el usuario final no lo puede ver al momento de crear un ticket. Además, ya creados esos campos personalizados me serviría de mucha ayuda que en el apartado de los “informes” donde yo requiero sacar distintas métricas igualmente me brinde información sobre esos campos creados, como por ejemplo en la imagen que coloque arriba, yo cree un campo llamado “tipo de equipo” donde el usuario pueda escoger el tipo de equipo que está reportando y yo a la hora de exportar el Excel con las métricas me brinde la información de cada ticket y que tipo de equipo fue el que el usuario escogió. También, seria importante saber cuál es la cantidad de tickets, abiertos o cerrados, que la plataforma tenga un espacio que tenga un contador donde te diga cuantos tickets tienes abiertos. Actualmente si necesito esa cifra tengo que contar manualmente para saber cuántos tickets tengo. Y una ultima sugerencia. En una sesión remota a un equipo no se pueden conectar dos agentes al mismo tiempo, al momento de que el segundo agente quiere conectarse automáticamente saca de la sesión al primer agente que estaba adentro. Seria útil que mas de dos agentes se puedan conectar simultáneamente a una sesión remota. Gracias!!GTR Reporting
Hello, I would like to see better reporting functions with GTR. For SOX audits I need to utilize the HD reports to pull specific reports based on HD Tech, Category, Requestor, etc. with some ability to adjust output information. No matter how you format (Group by) on the screen the output report is still the same. These reports would be very helpful and can serve other purposes. Currently the report is very generic and does not provide the needed data on my tickets. Also need to allow for longer date range than 30 days. Thanks
Include Groups in the reports
We utilise the reporting to generate billing to some of our support customers., and to analyse the amount of time spent supporting certain customers. Using GTA the reports included the Group name, but this seems to be missing from the GTR reports. Can this be added in please as sometimes it is virtually impossible to determine who the customer is when all you have for the End-user name is something like 'Paul'?
