Search feature for text and chat messages
Many other apps with text/chat features allow you to search in old messages for keywords but there is no search feature on GoTo. It makes it really hard for us to find old messages from current clients. "Which client said they needed X? When is client Y coming in? When did client Z last reach out?" We were able to do searches when we used Google Voice. Please enable this feature asap!!!
Organize contacts based of locations
It would be a powerful tool at least for my company to be able to organize contacts. My company has eleven branches and not every person knows everyone. I have remedied the issue by putting the persons location in front of the username. But if there was a way to organize your contacts by location orbranch /hide contacts that you do not want to show and have a separate contact solution for personal company contacts and company contacts. Exactly like how you can filter out contacts on the GOTO mobile app. This feature would be utilized and appreciated.
Notification sounds for messages
Problem: I have a great team and we love the internal messaging system in GoTo Connect, but sometimes my team doesn't know that they received a message for 30 minutes. Solution: I would love to see a patch that made a ding or something when my team or I received a message so that we could have timely communication on a call that has come in.
Desktop and Mobile Application presence or awareness status
Have the Desktop and Mobile applications report presence or awareness status When the users are logged in on their desktop or mobile applications, report on the PBX that the "device" is online. When the users are logged in on their desktop or mobile applications and are on the phone using their extension, report to the system their presence for accurate speeddial with presence identification. As a business partner we deal with a number of different size clients and many clients that have softphone only extensions. When setting up the softphone only users, the PBX defines a device for the user. The issue comes up when: 1) the customer sees these extensions as offline/unavailable lines in the PBX 2) the physical phones or side cars that are setup with all users that have an extension on the system. They are defined as "SpeedDial with Presence"; however, because these are softphones, they do not report to the users when the individuals are actually available or when they are on their phones.Historical view of SMS messages
We need enable functionality to the MESSAGES button in the GOTO PC APP to provide a historical view of SMS messages. This button when currently pressed only provides the opportunity to craft a new message NOT see old messages/conversations as do all message apps today, its universal. If you press the VM button it takes you to the previous VM activity (makes sense) This is the same function the Messages button should display along with the option to create. 99% of the screen should show the message history and the 1% should simply have a + button that = create new message. As it stands now, you have to click the activity to view old SMS messages along with all the noise of incoming and outgoing calls.
