DND Presence Indicator
It would be great to see when another phone is in DND. We use Yealink mainly and with the T57W it will show when someone is talking or when a user puts their call on hold but it doesn't show when that phone is in DND. I think the BLF key should be red when in DND1.8KViews7likes6CommentsSave contacts for whole system
It would be great if you could save a contact to the whole system instead of just an extension. If a call comes in with no name and is a regular client, I want to save their name so that anytime they call, all extensions will see who is calling.905Views6likes2CommentsCheck Shared Voicemail from the client and web app
We would like the ability to check shared voicemail directly from the client and web app. Preferably in its own tab per shared voicemail so they do not get mixed up. Maybe with the name and extension. This is something we have had for a very long time with the previous old pbx and we are already missing with just one group of users being moved to GoTo connect.877Views5likes1CommentRing tone distinctions
We have two companies but the same staff to handle customer calls for each company. It would be great if we could set each 800 number to a different ring tone on everyone's phone so that they can recognize which company's 800 number is being called audibly and answer the phone with the appropriate company's greeting.1.4KViews4likes5CommentsActivate Out of Office voicemail at predetermined time
Hello, For the out of office voicemails my users are requesting the ability to set a predetermined time for it to become active. Example: User A is going on vacation in 1 week and sets up an out of office voicemail, then marks it to be enabled on the day they are on vacation and disables the day they return. Currently they only have the ability to do it the day of.1.1KViews3likes2CommentsReal Time Calls in Progress
Please add the ability to see phone calls currently in progress in real time, along with details. Would like to see when someone is on an active call including the other number, duration, etc. The ability to end the call would be a nice bonus. Had this ability with a previous VOIP system and was surprised not to find it here.1.1KViews3likes2CommentsOption to Delete/Hide Call Recordings
HI, We are using goto connect from last 1 year and we have about 80 lines. We are facing major issue with Goto Connect recordings. Below are some suggestions to improve your product. 1. There should be some option to delete or hide the call recordings. 2. There should be a role specific option where one should be able to see call records of specific team members aligned to him instead of all members in the account.957Views2likes2CommentsAdd ability to comment on voicemail transcription
Hi there, I would like to be able to add a comment or note to a voicemail transcription. For example, when the transcription has made an error, I want to be able to add a comment or note that shows the correction, without actually editing the original transcription. (For record-keeping reasons, it would be a terrible idea to be able to edit the original transcription, at least without some kind of tracking and version history being saved.) Thanks.204Views1like0CommentsHead phones
Hi There, I have been using Go To Connect for several months in order to work from home and loved not having a phone at my ear all day. Last week I had an issue with people not being able to hear me and was not able to keep any of my appointments as IT tried to figure it out. After hours of working on it, they read something about headphones or blue tooth required to use the program which was strange as I have never used either. I didn't see any notifications about the change in advance. either. I now have headphones but liked not having to use them since I am doing different things and it requires me to put them on, take them off, put them on take them off throughout the day. Long story short, I would like to be able to choose whether to use headphones or not since everyones work day is different. Other than that I enjoy using the program immensely.712Views1like2Comments