Call Analytics Update. New Fields?
I see the Call Analytics Queue Caller export has changed. Will there be an update to the documentation for the changes? The current support article does not reflect the changes. Several fields have been added to the queue caller grouped by data report. This presents an issue for anyone who regularly exports the data and then uses Excel to pull reports. If there could be some notification of these changes as well as the updated documentation when the changes take place, that would be extremely helpful. An example: previously, there were only 9 columns of data, and now there are 26. Previously, there was a column labeled "Average time in queue (s)," and in the new export, it does not exist, but I assume was renamed to "Average speed of answer (s)". Just providing a heads-up of the upcoming changes would be appreciated.Solved862Views0likes5Comments