Sub-Groups
Sub-Groups Currently, each customer is a group. This works well enough. Some have a great many endpoints. Would be great if I could Sub-Group "Accounting" under "Customer-1". They could read like: [Customer-1.Accounting] AcctReceivable AcctPayable Invoicing AcctMgr [Customer-1.Production] South Mix Room North Mix Room Dry Room Prod.Manager Any addition in this direction would be appreciated.
Logmein Client Search by User
I believe adding the option to search computers within the Logmein Client by user would help a lot of techs. Right now it appears the only way to search in the Client is by name of the computer. However the option to search by "User & Session" information is available on the web portal, but not the Client. For example, say my org wants to name devices by a specific format, but we know "Bob" works on computer X. I want to search for "Bob" within the Client and it provides the computer named "X". If it is too difficult to remember what computer name "Bob" works on.
Standardize Remote Control button and other buttons in Computer view
I don't know if this is out here already, but it would be good to standardize the buttons used to access different things from the computer view. For example, in the Tile View, clicking on the house icon labeled "Main Menu" takes you straight to a remote-control session. Then, in Detail view, the house icon has no label and instead takes you to the Dashboard for the computer. However, the dashboard icon in the Tile View is a gauge. It would be good to have these icons standardized and properly labeled. If the button is going to take me straight to a remote-control session, then it should be called "Remote Control" or something similarly worded.
Integrity checks on LMI / repair installation
We have various devices that have been deployed over the years and for some reason, random devices (a few hundred) appear to be missing files within the LMI installation folder. For example, a third_party_host_x64.exe is missing, libwaapi.dll, libwaheap.dll, libwalocal.dll, libwaremoval.dll, libwaresource.dll, libwautils.dll are also missing. We are having to script these across via LMI One2Many into the installation directory or reinstall LMI. These devices are not physically accessible due to their location. After doing this, it allows us to detect AV versions etc... but this is a manual task. We really need to see an integrity check that can be initiated remotely or is run routinely. If a file is detected as missing or the integrity hash check fails, it should be downloaded and replaced with the correct version or a repair. We also have devices reporting 22 critical pending Windows updates available but on the device there's 0 updates pending - this is happening on 70+ devices now. Forcing a check for updates via the LMI Central panel returns 22 updates pending, even after multiple restarts and manual check for updates via the Windows update tool. Something is wrong. The update feature on devices that are missing these files are not fixed with an update, the dll files are still missing.
ISO Date Formatting
Could we have any field that displays a date changed to the ISO 8601 standard? By the standard, the proper way to represent a date is YYYY-MM-DD, rather than the MM-DD-YYYY format GoTo currently has implemented, at least in the Last Online field. I would note it's already implemented properly in the LMI Client.
Ability to Create Subgroups under groups on the Computers Page
The ability to create subgroups on the computer page would be very helpful. In my case, we organize all of our PCs under groups labeled by Warehouse number, but we need the ability to create subgroups that would allow us to further organize those PCs into departments or locations within those warehouses. Here is an example: Warehouse 01 > Sales> PC1 PC2 .....etc.. Accounting> PC3 PC4 ......etc..
Add the name of the technician who is conducting the session with the customer in the LMI client
Hello LogMeIn team, I come to ask for the following improvement for LogMeIn Client: I would like you to include in the LMI Client a way to see the name of the technician who is connected in the session. Unfortunately, we only saw this option via the secure.logmein.com website, however the client does not have a view of who is accessing the end user's computer. Example below: https://prnt.sc/v4ti72 We would like this same option for the LMI client, rest the mouse on the accessed PC and show us the name of the technician who is in the session. Improvement request sent by the client DiegoReport for computers last online
I find the Computers view has a lot of information I use to communicate with my remote users. I have to get large groups of them online and use the computer view to see who was online when so I can prod them. I would like to be able to export that list so I can share it inline in an email so folks know their status. The report would include the same information available on the computer view tab when I log in as the top level manager. Health |status |Computer |updates |antivirus |last online Even just being able to export the data on the computers tab would be great. This page doesn't print and is difficult to copy paste as the paste doesn't keep the rows.Correctly mark driver updates as optional
Currently, on a few older installations and all of my new LogMeIn installations, driver updates that are listed as optional on the local Windows 10/11 computers are showing up as important in LMI Central. This makes them appear on the Dashboard and Updates pages even when there aren't any important outstanding updates. That makes it difficult to track the updates that really do need to be installed. I'm including a screenshot of the Windows Update page on the computer showing the updates as optional and of the LMI Central page showing the updates as important. In older versions of LogMeIn, there was an option to only selected important updates and not recommended ones which caused the drivers to be listed as optional. Therefore all my computers that were set up with LogMeIn before 2022 are still reporting correctly. Could you please bring back that option or else fix LogMeIn Central to not list driver updates as important when Windows lists them as optional? Thank you!