Display which technician is currently connected to an unattended computer in a team account
When i choose the unattended session i saw a expert use a session but i want to know wich expert it is. Sometimes i need to contact an expert which is using a unattended session to know when is going to release it. I am GoToAssist administrator in my company and I have 105 experts who can connect to sessions unattended. I would like to know which technician uses a session unattended when it is busy. Thanks4KViews0likes9CommentsRestrict Reporting & Recordings to Admin users
I think an important feature that should be implemented in a future build is the ability to restrict viewing or downloading recordings and reports to only admin users. Users who only have access to a few groups can view and download all recordings and reports, definitely a security and liability issue! Thx, J3.1KViews0likes3CommentsThe ability to disable chat logs for organizers
Hello LogMeIn team, LetÃcia's client, We asked for the following improvement in GotoMeeting. She would like them to include a function to disable chat logs in general. We saw that it is possible to manually disable computer to computer as shown in the image below: However, this action becomes unfeasible for them to be executing on the organizers' machine and also for the participants, do you understand? Disabling chat is also not a viable option for them as they need this feature, they just do not want the content chatted during the meeting to be saved on the machine of customers and organizers2.3KViews0likes5CommentsEmail report from portal for GotoAssist remote support
I am wondering if it is possible to have the details over every remote session emailed to me with GotoAssist Remote Support. When I look at the portal I can manually export this information, and download a video of the session. However I don't see anywhere where I could have either a daily summary report - or a remote of the details of each session - emailed to me automatically. You know how it is - if it isn't automatic, it doesn't get done!2KViews0likes2CommentsWe need a Select All option in the admin console
after adding a new device group - you must enable access to each username. The online tech told me I have to select all of the user groups - even if they were previously selected. And there is NOT a select all button!!! Nor does the click and shift-click work! This is crazy - I had to go and click on every single device user group - I have over 60 clients - each is a device group. Not fun!1.5KViews0likes1CommentMonitoring submission of test for each participant during the test
Kindly suggest to add a monitoring for the trainer to see live who of the participants has submitted a test (or poll) as function added to the existing % submitted test (or % poll submitted) . This could be an additional column for the active participant list that flags when submission is performed, and the column being cleared after the test/poll is completed, or alternatively as a different symbol at the attendance warning column, which reset after closing of the test/poll. Many time experienced that when a few are struggling, not attending /not responding (and left the connection on), or just being lazy, you are occasionally enforced to close the test/poll before reaching 100 % to continue, meaning you are as trainer challenged with addressing this actively/pro-active, and left to retrospectively actions after end of session / population of statistics reports.1.2KViews2likes1Comment