Forum Discussion

Retired GoTo Contributor

17 years ago

Rescue Script Repository Thread- Share your scripts

Welcome to the new LogMeIn Community. One of the things that we would like to foster is the sharing of lots of great ideas and neat tips and tricks. I thought that I would get the ball rolling by publishing the LogMeIn Rescue Scripts that I use on a day to day basis, when I’m doing product demonstrations. These are fairly basic, but hopefully it will get everyone thinking of how powerful this feature can be. Scripts are a great way to automate repetitive, mundane or pain in the neck tasks.

I have provided a few scripts which perform individual tasks but I have worked with a lot of users who combine multiple tasks into a single script. So when you are providing remote support and it is your standard operating procedure to perform tasks A,B,C and D for troubleshooting or diagnostic purposes, then chances are, you can automate those tasks with LogMeIn Rescue scripting.

Haven’t had the opportunity to dabble with scripts in Rescue yet? No problem, below are step by step instructions on how to get scripts set up in your Technician Console. Additional instructions can be found in the LogMeIn Rescue Technician Console Users Guide, in the section named "Working with Scripts"

https://secure.logmeinrescue.com/Common/Pdfs/rescue_tech_console_userguide.pdf

1. Create a folder named LogMeIn_Rescue_Scripts anywhere on your C: drive (best in a location that won’t be moved) and put the XML file in there.

2. Within the LogMeIn_Rescue_Scripts create six individual folders named:

a. Defrag_Info_Sample

b. Drivers_Details_Sample

c. MAC_Info_Sample

d. One_Click_Ipfonfig_Sample

Normally step 2 is not required in the real world, but the software we use for the community only allows me to upload individual files, not folders.

3. Copy the scripts (below) into the corresponding folder which you created in step 2.

4. Open up the Technician Console, click on “options” (upper left corner) then select “Edit Scripts.”

5. Click the “Import” button then browse to the LogMeIn_Rescue_Scripts folder and point to the XML Document and this will import the scripts.

Once your scripts have been imported you will notice that you have the option to run a given script when the customer applet starts after you have connected to a remote computer. You can also change the order in which the scripts appear in your Technician Console, so you can move frequently used scripts towards the top, and lesser used scripts to the bottom.

Do you have a great script that you use and think will be useful to others? If so, email it along with a brief explanation to rescuescripts*at*logmein*dot*com and I will post them to the community. If you do send me some examples please let me know if you would like to make an anonymous contribution or if it’s OK that I can use your name and/or LogMeIn community login name.

Script Links: (Right click, select "save link as" then change the file extension from.txt to .cmd)

Defrag Info

http://community.logmein.com/html/assets/defrag info Cdrive.cmd

Driver Info

http://community.logmein.com/html/assets/driverdetails.cmd

MAC Address

http://community.logmein.com/html/assets/getmacaddress.cmd

IP Config

http://community.logmein.com/html/assets/startipconfig.cmd

Use of these scripts are at your own risk. The scripts are provided “as is” without any warranty of any kind and LogMeIn disclaims any and all liability regarding any use of the scripts. Please see the following Terms and Conditions for more information.

Message Edited by AndyS on 11-13-2008 02:38 PM

Message Edited by Rob H on 11-23-2009 09:01 AM

LouisK
New Member
17 years ago
Very helpful!
Thank you
Where can i learn how to build my own scripts?
- Rob H
  Retired GoTo Contributor
  17 years ago
  Great question. Technician Console scripts can be written in and deployed using any language the operating system can execute. For example a script can be written in a batch file using Visual Basic, or it can be a software package.
  
  Some of the examples I provided are probably about as simple as you can get. All I did is use the command you would use at the C prompt and paste it into Notepad and saved it with a ".cmd" extension.
  
  Perhaps a good place to start is using basic commands. Try Googling "command prompt cheat sheet" and that should get you started.
  
  Does anyone have any resources for scripting which they have found useful?
  Message Edited by Rob H on 11-13-2008 05:10 PM
  - Sven
    Visitor
    17 years ago
    I use this to see if the clients ISP is blocking port 25 (smtp traffic). You will have to change SMTPSERVER.COM to a server you know accepts SMTP traffic. You will also need to remove the space after the @ symbol and try to use a known account. Either way it probably won't finish, but as long as you receive something other than this "Connecting To SMTPSERVER.COM...Could not open connection to the host, on port 25: Connect failed" back it is probably open.
    
    @echo off
    rem ---------------------------
    rem - Port 25 Test -
    rem ---------------------------
    
    echo Testing Port 25:
    telnet SMTPSERVER.COM 25
    EHLO SMTPSERVER.COM
    MAIL FROM: TEST@ SMTPSERVER.COM
    RCPT TO: TESTER@ SMTPSERVER.COM
    DATA
    Subject: Test
    This is a test message you will not see a response from this command.
    
    .
    QUIT
    echo --------------------------------------------
    exit
Rob H
Retired GoTo Contributor
16 years ago
Here’s a few more scripts that might be useful, but first I’d to thank my colleague, Csaba Jaromi, my counterpart in our Amsterdam office who put these together.

The new scripts are:
•    Display BOOT.INI contents (XP)
•    Display BOOT.INI contents (Vista)
•    Display current user Proxy settings (XP)
•    Display current user Proxy settings (Vista)
•    Get HOSTS file contents
•    Power profiles available and currently active profile details
•    Detailed scheduled task information

Of this new batch, I think the power profile is my favorite, it returns results that look like this:

Field Description          Value
-----------------          -----
Name                       Home/Office Desk
Numerical ID               0
Turn off monitor (AC)      After 20 mins
Turn off monitor (DC)      After 5 mins
Turn off hard disks (AC)   Never
Turn off hard disks (DC)   After 10 mins
System standby (AC)        Never
System standby (DC)        After 5 mins
System hibernates (AC)     Never
System hibernates (DC)     After 20 mins
Processor Throttle (AC)    Not Supported
Processor Throttle (DC)    Not Supported

With all the emphasis on being green, this is a great tool to help the tech community to do their part.

To download and use these scripts in your Rescue Tech Console:
Create the following folders in your Logmein_Rescue_Scripts folder. Keeping the syntax the same as below is important because that’s what the XML file will be looking for (once the scripts are installed in your Technician Console then you can change the file and folder names as well as the descriptions).

Boot_INI_Contents_Sample
Boot Settings for Vista
Hosts_File_Content_Sample
Power_Profile_Sample
Proxy_Settings_Sample
Scheduled_Tasks_info_Sample
Proxy_Settings_Vista

Next, put the attached files in their corresponding folder and the the XML file in your Logmein_Rescue_Scripts folder.

Now, open up your Technicians Console and click on the “Options” menu (upper left) and select “Edit Scripts” and in the lower left hand corner select “Import” then browse to your Logmein_Rescue_Scripts folder and select the “New Scripts 09.XML” file, then click on the “Open” button. This should import all of the new scripts. Click the “Close” button in the lower left corner of the Technician Console and you should be all set.

Please note that the disclaimer in the initial post of this thread apply to these scripts as well.
Message Edited by Rob H on 02-05-2009 09:13 AM
- wekalegs
  Visitor
  14 years ago
  Hi Rob H I must be dumb but where are the attached files??
- garybarr
  Active Contributor
  11 years ago
  Boot_INI_Contents_Sample
  Boot Settings for Vista
  Hosts_File_Content_Sample
  Power_Profile_Sample
  Proxy_Settings_Sample
  Scheduled_Tasks_info_Sample
  Proxy_Settings_Vista
  
  Anyone still have these scripts? The links seems to be empty and I can't find them anyplace else.
  - msdl
    New Member
    8 years ago
    I've been looking into automating a few things with my LMI workflow.
    
    Is it possible to script actions in the LMI client?
    One example I want to script is, save chatlog to a folder on my computer, and then transfer it to the customer's desktop.
    
    Is this possible with the clients current functionality?
carlcapone
Active Contributor
8 years ago
Hi everyone,

I am kinda wondering if someone has successfully transfered files using a script instead of the file transfer/manager in LMI. If anyone is willing to share a working script, that would be awesome. Thank you.
- LLucena
  Active Contributor
  8 years ago
  Same here.
  
  We know the transfered file goes to a temporary folder in the %LOCALAPPDATA%\LogMeIn Rescue Applet folder.
  
  However, we never know which LMIRxxx.tmp folder would be named.
  
  would be much appreciated if LogMeIn developers contribute here.
  - sv5
    GoTo Contributor
    8 years ago
    Hello LLucena!
    
    Thank you for your message. The applet folder name's last number just incrementally if there is still exist previous applet folders. Those folders should be deleted automatically after the sessions are ended and the computer is restarted.
    
    Regards,
    
    Sandor
Lindblad
Visitor
16 years ago
Im trying to get a .cmd-script that pulls the serialnumber from the bios and outputs it in the chatwindow but I cant get it to work. code:
WMIC bios get serialnumber /format:list'
If I run the cmd on my computer it works fine but when I run it from rescue I get cryptic letters in chatwindow. What am I doing wrong?

While Im at it I can ask if there is a way to get the serial-information under the System Info tab in technician console?
- kappisto
  New Contributor
  16 years ago
  Possibly stupid question - why .cmd instead of .bat?
- Rob H
  Retired GoTo Contributor
  16 years ago
  I know it's been a while, but try this instead (courtesy of members of our support and development team).
  @echo off wmic SystemEnclosure GET SMBIOSAssetTag > tmp.txttype tmp.txt
  
  What's happening is that the WMIC command outputs Unicode text as opposed to ASCII text (which the Tech console understands) the "type" command converts the Unicode to plain ASCII.
  
  At this time the remote system serial number cannot be pulled into the System Info tab.
  - jesus_moreno85
    New Member
    13 years ago
    Hello Rob,
    
    I tried using your script this way:
    @echo off wmic bios get serialnumber > tmp.txttype tmp.txt
    
    but I get (no output) in the Tech Console. I am trying to gather the computer serialnumber/asset tag using the above command. If you could assist me with this issue I would greatly appreciate it.
    
    Thanks.
yellowcooln
New Contributor
16 years ago
But what is the AML file?

Thank:)
- yellowcooln
  New Contributor
  16 years ago
  Nevermore. If you need the AMLfile copy this to notepad
  
  <scripts>
  -
  <script>
  <name>SAMPLE - Defragment Status - C and D Drive</name>
  -
  <file>
  C:\Logmein_Rescue_Scripts\Defrag_Info_Sample\defrag info Cdrive.cmd
  </file>
  <resource/>
  <autoexec>false</autoexec>
  </script>
  -
  <script>
  <name>SAMPLE - Device Driver details</name>
  -
  <file>
  C:\Logmein_Rescue_Scripts\Drivers_Details_Sample\driverdetails.cmd
  </file>
  <resource/>
  <autoexec>false</autoexec>
  </script>
  -
  <script>
  -
  <name>
  SAMPLE - Software Deployment - Rescue AVI Converter
  </name>
  -
  <file>
  C:\Logmein_Rescue_Scripts\Install_Software_Sample\installAviConvert.cmd
  </file>
  -
  <resource>
  C:\Logmein_Rescue_Scripts\Install_Software_Sample\AVIConvert.msi
  </resource>
  <autoexec>false</autoexec>
  </script>
  -
  <script>
  <name>SAMPLE - MAC Address retrieval</name>
  -
  <file>
  C:\Logmein_Rescue_Scripts\MAC_Info_Sample\getmacaddress.cmd
  </file>
  <resource/>
  <autoexec>false</autoexec>
  </script>
  -
  <script>
  <name>SAMPLE - IP Config command</name>
  -
  <file>
  C:\Logmein_Rescue_Scripts\One_Click_Ipconfig_Sample\startipconfig.cmd
  </file>
  <resource/>
  <autoexec>false</autoexec>
  </script>
  </scripts>
  
  When you save it, go to Save as Type and change it to All Files. Then name it Rescue Sample Scripts Definition.XML . Then you are done
  - garohara
    Visitor
    16 years ago
    A useful thing to do is redirect output from VBS scripts to the console window, i.e. so that instead of say a message box popping up on the screen of the machine to which you are connected you get the output on the chat window in LogMeIn (by redirecting output to the console). There are 2 simple steps:
    1) Use a batch file to call the script using 'cscript', format: cscript <VBscript name>
    2) Add the VBscript file as a resource file
    
    Example (OUTPUT A LIST OF PRINTERS):
    1) Create a batch file called printer.bat which contains one line:
    cscript printer.vbs
    2) Create a VBscript file called printer.vbs which contains the following (to enumerate printers):
    
    Option Explicit
    Dim objWMIService, objItem, colItems, strComputer, intPrinters
    dim sOutput
    strComputer ="."
    intPrinters = 1
    
    ' --------------------------------------------
    ' Pure WMI Section
    Set objWMIService = GetObject _
    ("winmgmts:\\" & strComputer & "\root\CIMV2")
    Set colItems = objWMIService.ExecQuery _
    ("SELECT * FROM Win32_Printer")
    
    'Call Wait() ' Goto Sub Routine at the end
    
    ' On Error Resume Next
    For Each objItem In colItems
    sOutput = sOutput & vbCRLF & objItem.name
    intPrinters = intPrinters + 1
    Next
    wscript.echo sOutput
    sub Wait()
    If strComputer = "." then
    strComputer = "Local Host"
    else strComputer = strComputer
    end if
    
    WScript.Echo "Wait 2 mins for " & strComputer _
    & " to enumerate printers"
    
    End Sub
    
    WScript.Quit
    
    3) Add the batch file as the script file and the VBscript file as the resource file.
    4) When you DEPLOY you should get a list of the remote printers...
ctclark1
New Contributor
15 years ago
I know this thread's kind of old, but I'm working on some scripts of my own (might even post them here when I'm done) - I've noticed that the scripts run show results in the console, but I'm wondering if there's any way to get them to open and run the remainder of the cmd file in an actual command window. I'd like to do a menu of different options for working with a resource file, so I can't just transfer the menu as the resource because it already exists. Will running a "cmd.exe" from within the script open this up on the customer's computer or will it just be buggy and not run the script any farther (in my tests outside of LMI:R running cmd just lists a new command prompt but doesnt continue running the rest of the file until you type exit, something that isn't possible in the console.)

in other words, can the script file "sample.cmd" open a true cmd window and run the rest of the script from there?
- ctclark1
  New Contributor
  15 years ago
  Sorry about the double post but I figured I should ask this while I thought of it.
  Is there any way to get a cmd file script to show the info in the console as its running, not just showing the final output after its been run? I do have a couple scripts right now that run some pretty long processes, It'd be nice to see at least what step of the script it is on as its running, instead of just going on faith that its doing what its supposed to do.
  
  Also, just so you know, I'm writing these scripts for use by many people in our organization, not just me, so as I work on these I'd like to make them as user-friendly as possible, even if the users are only my fellow techies.
Brainstormpc
New Member
15 years ago
I am sorry I can't download your scripts, I can't seem to find the link. Could you let me know if they are still available for download? Thanks
- Rob H
  Retired GoTo Contributor
  15 years ago
  Brainstormpc,
  
  Our apologies, the links have been restored.
MJ_Gravina
New Contributor
14 years ago
Hey everyone,

I am trying to see how I can use the Rescue's Script feature for a software upgrade my company will be running in a couple of months.

The upgrade would include tasks such as:

- Downloading an .exe file to the PC and installing it.
- Copying an .xml file into a specific directory in the Remote C Drive.
- Removing a couple of older files (Clean up) from the Remote PC.

Some trivia, I am working 100% with Win machines, mostly XP. And my target, is over 1500 Client Computers.

In short, if I were able to implement a Script, then all I would have to do is deploy a Calling Card, and as my customers connect, the activation of the script would take care of the software upgrade.

Any suggestions as to which language to use to make the best of LMI Rescue's script? XML? VB?

Thanks for your help and comments. :)
- gomobo75
  Active Contributor
  14 years ago
  Basic but effective:
  
  CHKDSK with F option on next reboot
  
  -->copy the line below to a text doc and changde extension to .cmd or .bat
  
  @ECHO OFF
  ECHO Y|chkdsk c: /f
  
  --> you can also use the /r switch
  
  My 2 cents.
  - MJ_Gravina
    New Contributor
    14 years ago
    Pretty basic Scripts question:
    
    I am scripting to copy a file (.exe) from my C:\update.exe (locally, listed as such on the Resources in the Script manager), but in the BATCH file, I do not know how to reference the file.
    
    Tried using
    
    @ECHO OFF
    ECHO Running LinkUp v2.02 Update
    update.exe /RUN
    
    Where is the resource file copied on the remotely controlled PC?
    Anyone's help is appreciated !! :)
tlsitsupport
Visitor
13 years ago
Hi Rob, I've got over a 120 scripts loaded into the Technician Console. It's becoming really hard to manage. The worst part is looking for a script to Deploy. Could I make a suggestion to add a filter or fast search to the Scripts area for both Deploying and Managing of scripts? This would be extremely helpful and greatly speed up the deploying of scripts. It would also be helpful if one could add categoriesand be able to manage and deploy the scripts that way as well. One long list is just not very practical.

A FAST SEARCH OR FILTER FOR SCRIPTS WOULD BE HIGHLY DESIRABLE!

Thanks.
- Dan
  New Contributor
  13 years ago
  Totally agree...or at least have a way to alphabetize them.
Kris_Hansen
New Member
12 years ago
I found this at http://support.microsoft.com/kb/259436 and thought it might be useful for others.

query session >sessions.txt
for /f "skip=1 tokens=3," %%i in (sessions.txt) DO logoff %%i
del sessions.txt

Forum Discussion

Rescue Script Repository Thread- Share your scripts

Recent Discussions

How to install Logme123 client silently and provide all permissions for remote support?

Unable to record video in MRLE format

How to execute PS1 files as Rescue Scripts (template)

Feature Request: Rescue Live Lens Timeout

LMI Rescue Technician SSO login for Mac