Forum Discussion

InterpretIT's avatar
InterpretIT
Active Contributor
4 years ago

File Manager takes a long time to make a connection

Within the last 3 months, File Manager is taking a long time to connect before I can use the feature. In some cases, it takes 4-7 minutes. I find that I am clicking on File Manager as soon as a session connects, in case I need to use it.

If I have had File Manager open in the same session, it does not decrease the time it initially took to start.

I would guess the average time now is 90 seconds, where it used to be instantaneous.

 

File Manager Client
Connecting...
control.app07-02.logmeinrescue.com (111.221.57.131), port: 443
Key exchange: Elliptic Curve Diffie-Hellman, 2048 bits
Data encryption: ECDHE-RSA-AES256-GCM-SHA384, 256 bits
Authenticating...
Connect successful.
P2P Negotiating UDP connection through MatchMaker...
P2P MatchMaker: UDP socket invalid
Handoff connection active (2093).
File Manager Client
Connecting...
control.app07-01.logmeinrescue.com (111.221.57.130), port: 443
Key exchange: Elliptic Curve Diffie-Hellman, 2048 bits
Data encryption: ECDHE-RSA-AES256-GCM-SHA384, 256 bits
Authenticating...
Connect successful.
P2P Negotiating UDP connection through MatchMaker...
P2P MatchMaker: UDP socket invalid
P2P MatchMaker: Opening direct socket failed
P2P Negotiating UDP connection through MatchMaker...
P2P MatchMaker: UDP socket invalid
Handoff connection active (17406).

 

Problem
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    InterpretIT  Sorry, that does seem slower than expected.  If this started happening recently, and is affecting multiple hosts, are you able to create a case with Customer Support when you have access to send some log files?