Forum Discussion

Tagg's avatar
Tagg
Active Contributor
3 years ago

Lost Access to Community Profile After Changing Email Address

Hello, After changing the email address on my LogMeIn account, I no longer have access to my old community profile. Every time I tried to access community.logmein.com, I was greeted with a dialog as...
Problem
Tagg's avatar
Tagg
Active Contributor

Taggg 

AshC's avatar
AshC
Retired GoTo Contributor
3 years ago

Tagg  It looks like your previous login still exists intact, so you should be able to log directly into it after logging out of this new one. 

  • Tagg's avatar
    Tagg
    Active Contributor
    3 years ago

    So you're saying I have two logins? I only have one LogMeIn account. How do I log in to the old community login? With my old email and the same password? It gives me an invalid login error when I do that. When I attempt to recover my password using my old email, nothing comes to my inbox.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      3 years ago

      Can you try logging in through a private browsing window with your 'Taggg' profile? 

      • Tagg's avatar
        Tagg
        Active Contributor
        3 years ago

        Can you be more explicit about what that means? There is no way to "log in with a profile"; the login asks for an email address and a password.

         

        I just told you that I tried logging in with my old email and my current password and it gave me an invalid password error. I tried via a private browser window like you asked, with the same result.