So I have this one account that I mentioned where I am changing the email address. What happens when I change the email address to the one the invitation goes to is that it won't let me log in via the website. I go to logmein.com, click "log in" in the top right, enter my email address, it then takes me to a "goto" page to enter my password, I enter the password and it brings me back to the homepage of logmein.com and I'm not logged in.
This is the same behavior if my logmein account email address equals the email address the invitation is sent to. I click the invitation link, my email address is already entered and can not change the field, i click "log in", it brings me to a goto webpage to enter my password, I enter password then it brings me to logmein.com homepage and I'm not logged in. The invitation does not go through.
This behavior baffles me. I am able to go to "goto.com" and log in there and that's how I am able to change my email address around.
Because this is all acting funny, is why I moved the account to a throwaway email address and tried to get a new invitation. I don't understand why the invitation is asking me to "log in with existing LogMeIn ID" instead of letting me create a new account.
Hi Briankolk,
It could be some kind of cookie/browser issue. Can you sign into the LMI account using an incognito/private browser and confirm that the email change was successful? Once you do that, copy and paste the invitation link into another incognito browser tab and load the page.
I change my logmein account to the new email address (the problematic one with the invitation). I go to an incognito webpage in browser, i go to logmein.com, log in, enter email address, brings me to goto webpage to enter password, then after that it brings me to logmein.com homepage and I'm not signed in.
This is the same if I open the invitation link in an incognito browser, i press log in (screen shot from original post), brings me to goto webpage to enter password, then it brings me to logmein.com homepage and I'm not logged in.
I try the computer logmein client, and there is no access to the computer from the invitation link.
Briankolk apologies for the delay here.
Our team is currently looking into this behavior. Thank you for reporting this behavior and your patience.
Thanks, it's really confusing how changing the email address causes this bug, not allowing me to log in.
I'm really hoping to find a solution for this. It's currently keeping me from being able to remote into my work laptop.
