Forum Discussion

FilaHelp1's avatar
FilaHelp1
New Contributor
6 years ago

Invalid Email Format - Catalina OS

Everytime I try to log into the LogMeIn Control Panel to add a MacBook Pro to LogMeIn, it changes the structure of my email, preventing me from logging in.For example, I enter the administrator's ema...
Javier_IP_Pro's avatar
Javier_IP_Pro
New Contributor
Same issue here. Still waiting for support.
sm555's avatar
sm555
New Member
5 years ago

Having the same issue.  Brand new MacBook Pro, fresh clean install of Catalina performed.  And fresh install of the LogMeIn Client app only.  '@' symbol being replaced with %40 when logging in so it prevents an accurate login, so have no way of accessing any of my remote computers from within the client app.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    To everyone affected by this Mac glitch, I have a rough ETA for the fix implementation for February.

     

    Thanks for your patience while we roll it out in a few weeks.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      We have now released a fix for this issue, so it should no longer occur.  Please let us know if the problem persists.

       

      Thanks for your patience while we finalized everything.

      • SportCross's avatar
        SportCross
        Active Contributor
        5 years ago

        Thank you for the login fix, which now works for me.  However, when loging in to my Mac from an iPad, the iPad shows a blank desktop with no access to the dock or any apps.  I can access files remotely, but can't get to or run any apps on the remote Mac.

         

        Does anyone else have this problem?