Forum Discussion
Same issue here and spoke with 2 reps on the phone. Last one remoted in to verify and run a script to clear the credentials. Still not working and was told the ticket is up to Dev to fix now. I have done multiple installs and everytime the credentials are already in the client at launch with %40.
Script
rm -rf /Users/$(id -un)/Library/Caches/com.logmein.ignition/fsCachedData/*
- Javier_IP_Pro5 years agoNew ContributorSame issue here. Still waiting for support.
- sm5555 years agoNew Member
Having the same issue. Brand new MacBook Pro, fresh clean install of Catalina performed. And fresh install of the LogMeIn Client app only. '@' symbol being replaced with %40 when logging in so it prevents an accurate login, so have no way of accessing any of my remote computers from within the client app.
- AshC5 years agoRetired GoTo Contributor
To everyone affected by this Mac glitch, I have a rough ETA for the fix implementation for February.
Thanks for your patience while we roll it out in a few weeks.