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Danny6's avatar
Danny6
New Contributor
8 months ago

Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))

Getting this error when connecting to a client. So far only one member of my team can connect to this client but everyone else gets this error.
  • GlennD's avatar
    GlennD
    8 months ago

    Here is the solution for computers showing this error due to an expired certificate:

    As admin, open the command prompt of my computer in LogMeIn Client
    1. cd "C:\Program Files (x86)\LogMeIn\x64"
    2. cmd
    3. logmein.exe cert -createca "LogMeIn CA on %COMPUTERNAME%" -createsc "%COMPUTERNAME%"
    4. net stop LogMeIn && net start LogMeIn

    (Thank you Michal_orc )

     

    Depending on where the computer is located, you may run into an error "Country too long". 

     

    The problem is that Windows returns a 3-digit "sub-region-code" instead of the 2-character "alpha-2" country code. Check for example: https://github.com/lukes/ISO-3166-Countries-with-Regional-Codes/blob/master/all/all.csv 

    To overcome on this problem you have to explicitly specify the 2-digit code of your country. So find the "alpha-2" code of your country in the table above and issue the following command in an administrator command prompt:

    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "<alpha-2 code of your coutry>" -createsc

    For example if you are in Mexico, then issue the following command:

    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "MX" -createsc

     

    On Mac the certificates are stored in files:

    - /Library/Application Support/LogMeIn/CA.pem

    - /Library/Application Support/LogMeIn/server_ex.pem

     

    First these files have to be deleted: 

    - sudo rm /Library/Application Support/LogMeIn/CA.pem

    - sudo rm /Library/Application Support/LogMeIn/server_ex.pem

     

    Then restart the daemon: 

    - sudo launchctl stop com.logmein.logmeinserver