Forum Discussion

MGVTX's avatar
MGVTX
Active Contributor
2 years ago

Dual monitors not working from mobile connect to host with dual monitors

I have no video( green lines)  when I try to connect to my host machine with two monitors from my mobile device.  If I disconnect the dock from the host it works fine.   Does anyone know how to fix this?  

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi MGVTX, welcome to the community.

     

    In my experience docking stations can be troublesome, can you provide some more technical details about what you are using? Make and model etc?

     

    • MGVTX's avatar
      MGVTX
      Active Contributor
      2 years ago

      The dock I am using is a Dell D1000.  I am using one HDMI connection and one VGA.  I suppose I could try switching the connection types to HDMI and DP and see if that makes a difference.    I don't have issues with teamviewer but I am a logmein user.

       

      Thanks for getting back to me.

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        Thank you. From looking over Dell's documentation I see a Display Link driver is involved, so it will be interesting to see if the issue goes away when you switch connections. If you disconnect the dock altogether and connect does the issue still happen?